Job Description

LOVE WHAT YOU DO? THERE IS A PLACE FOR YOU HERE!Be part of our diverse and inclusive team.Job ResponsibilitiesAdministrative Functions

• Ensure all team members adhere to the standard operating procedures and policies.
• Observe departmentxe2x80x99s standard operating procedures.
• Updating of team members attendance and temperature log sheet.
• To be equipped with relevant product operating knowledge of the various IT systems, office equipment. To observe all measures in place.
• To work towards the company mission and vision, to meet customer satisfaction and exceed expectations each and every time for return patronage.
• Ensure that excellent service is provided to customers in a prompt, friendly and courteous manner.
• Maintain the highest standard of service to provide customer satisfaction and the best possible customer experience.
• Able to handle customer requests tactfully, including offering alternative solutions to customers when services requested are not available.
• Always strive to meet and exceed customersxe2x80x99 expectations and satisfaction with prompt and reliable services. Handle dissatisfied customers and rectify their complaints in order to satisfy their needs.
• To be receptive to customersxe2x80x99 feedback with due patience and diligence.
• Provide general secretarial support to the clients.
• Deal with enquiries via walk-ins, calls and email.
• Ensure a smooth running of the Centre and its day-to-day operations.
• Assist in coordinating department events and organize team building events for the team.
• Perform cashiering duties.
• Maintain the cleanliness of working areas and be involved in energy conservation.
• Update Centrexe2x80x99s daily and monthly revenue.
• Updating of daily checklist and ensure proper handover of tasks in communications log.
• Equipped with basic knowledge of property information.
• Attend Corporate Social Responsibility (CSR) and Eco 360 activity as assigned by immediate manager.
• Contribute sustainability actions as required by the department.
• Attend quarterly department training.
• Maintain physical stamina and proper mental attitude to handle the job function and provide customer service to events.
• To be cross trained and to be competent at the cross trained location and adhere to the immediate managerxe2x80x99s deployment arrangement.
• Encouraged to contribute ideas that can help with the improvement of departmentxe2x80x99s work process.
• Perform any other duties as assigned by the immediate supervisor / manager and head of department.

Departmental Functions

• Ensure to provide excellent service to customer in a prompt, friendly and courteous manner.
• Manipulate various IT systems to facilitate the working of centre operations with both internal departments and external services partners and commence data entry and processing of Event Service Orders.
• To liaise with relevant Finance department, exhibitors, vendors and/or other stakeholders to ensure that the payment process adheres to the standard operating procedures and that payment for each service(s) request is received.
• To liaise with exhibitor(s) and other stakeholder(s) on the service request(s) and provide basic technical advice, and to redirect to the relevant technical department, for more complexed technical enquiries.
• To proceed with charges via the IG POS system and EDC credit card machines for payment collection.
• To ensure that payment collected at the end of each shift is submitted to the Team Member bank.
• To attend operation meetings so as to be aware and equipped with the operational requirements of the event.
• To be present on site during the setup of events, ensuring that all services requested are delivered on time and/or be of assistance for any onsite challenges.
• To work with technical teams and other relevant department(s) and/or stakeholder(s) to ensure the efficiency in service deliveries.
• To attend to the exhibition service counter (for when Marina Bay Sands is the appointed contractor service vendor), as well as to assist and coordinate with exhibitor(s), vendors and other possible stakeholders in any onsite service request(s).
• To follow up with exhibitor(s), vendor(s) and/or other relevant stakeholders with their feedback on the service experience(s) encountered with service centre.
• To evaluate and report on challenges faced with assigned events, and to propose possible solutions for future reference.
• To work together with the Information Technology team and the Retail Mall management in replying ICT services enquiry(s) from retailers and coordinating to ensure service(s) delivery.
• To keep track on the service requirements of the retailers to support the accurate monthly billing.
• xe2x80xa2 To provide assistance to Guest Service Agent in performing guest service agent duties over MICE Service Centre counter. Duties include, but not restricted to attending to enquiries via phone calls, facismiles, emails, face to face interaction and any other means, e.g., giving out carpark coupons, handling lost and found items, etc.

Job RequirementsEducation & Certification

• Secondary education preferred.

Experience

• No experience required as training will be provided
• Good computer knowledge on MS Office applications (Word, Excel, PowerPoint).

Other Prerequisites

• Excellent verbal and written communication skills.
• Self-motivated, with the ability to work independently.
• Ability to multi-task and work well in a fast-paced, busy, and stressful environment.
• A team player, and results driven. Respond calmly and make rational decisions, when handling conflicts.
• Recognise and respond to individuals with their questions, providing feasible and compliance solutions.
• Customer-focused, well-organized, energetic, able to work independently and be a team player.
• Possess excellent interpersonal, customer services, communication, and problem-solving skills.
• Good personality and able to communicate with internal and external stakeholders.
• Proven accountability when working with confidential information.
• Willing to work various shifts, including mornings, afternoons, and overnight, as well as on public holidays
• Work with internal management and Team Members, as well as outside support, to develop and maintain a continuing atmosphere of peak comfort and safety.
• Willing to work shift.
• Have a well-groomed, professional appearance.

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.

Marina Bay Sands