Job Description

Job Req Number: 85290
Time Type: Full TimeJOB OVERVIEWProvide a pro-active and comprehensive service to the customer in all aspects of import and sea freight forwarding services provided by DSV Air & Sea.ESSENTIAL DUTIES AND RESPONSIBILITIESRegistration of shipments - shipment information entry into the forwarding system, CW1 on time and accuratelyMonitor all incoming shipment from CW1 with carrier website or portnet on the estimate arrival detailsUpdate all systems- internal/ external with shipment data and other customer specific systemsCreation of Sea Freight forwarding documents, e.g. prepare arrival notice, DO release for carrier/CFS and Cartage Advice etcEnsure all security arrangements and procedures are metVerification of the completeness and accuracy of all forwarding documentsEnsure all dangerous goods/hazardous cargo documents are in place and procedures are metWork and Monitor Permit Declaration activity with permit declaration vendorCoordination of customer booking requests at origin and destination (call forward)Obtain dangerous goods approval from external party where necessaryFollow irregularity handling procedures with the Destination/OriginsEscalation of all impediments to processing to direct reporting managerAdherence to customer specific SOPsCommunicate all cargo related incidents to customer service/ external brokerage house (short shipment, damages, misrouted, missed vessel)Adherence to Global standard processes /procedures and to Corporate Standard & Governance policies.Initiate and follow up on cargo and insurance claims with customers/surveyors and other DSV partner country houses on damaged or missing cargoEngage and initiate discussion with local and regional procurement on rates and spaceSorting and uploading of documents into eDocMaintain accountability and accuracy for updating and meeting deadlines for monthly reports required by customersVerify freight invoices for charge collect shipments received from DSV overseas offices are accurate and correctEnsure shipment costs are updated correctly in CW1Monitor that invoices are sent to customers who requested them either by fax or courier and ensure promptness in responding to such requestsAll the intercompany invoices need to be post accurately and timely to avoid any Force Payment.Refer to customers\' billing requirement in the SOPHandle dispute and queries from customers and DSV overseas offices on billing matters and resolve them in a timely mannerMonitor and update respective sale personnel on the validity date of all customers\' quotationsParticipate in company projects and initiatives as requiredOTHER DUTIESBackup for the other team members as and when necessaryAdhere to the Code of Conduct policy of the DSV GroupAny other job-related tasks as assigned by the superiorQUALIFICATIONSEducation and/or ExperienceMinimum 1~2 years of working experience in a similar position in Freight Forwarding, Field Operations, Consolidation Planning and SchedulingEntry level are welcome to applyTechnical SkillsIntermediate to advanced MSO applicationsCW1, SAP are preferred.Soft SkillsFunctional know-how in Customer Service Exports / ImportsOperational know-how (Document Processing Sea)Operational Understanding (Customs Clearance)Understanding of DSV Export / Import ProductsUnderstanding of legal/regulatory/statutory environmentBusiness acumenDSV - Global transport and logisticsDSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You\'ll join a talented team of approximately 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature\'s terms.We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we\'ll support you and your need to achieve your potential and forward your career.Visit and follow us on , and .open/closeJob area: Adm. SupportCoordinator, Sea Freight Import, SingaporeSingapore

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