Job Description

Egencia - Corporate Travel Consultant - Sydney

Do you have a passion for travel and tech? And want to work for an exciting company that\xe2\x80\x99s at the top of their industry?
Business travel is back and we\xe2\x80\x99re looking for talented individuals to join a team that\xe2\x80\x99s working hard to reinvent the industry and make those real-life connections truly seamless once again.

Who are we?

Egencia is the original category disruptor and the world\xe2\x80\x99s leading B2B SaaS business in travel. Driven by curiosity and backed by industry leading data and customer insights, we\xe2\x80\x99re a trusted business travel partner that delivers the best technology and experiences - no matter the odds.
With the support of our partners and travel consultants, and now with the powerful backing of Amex GBT, we deliver unrivalled value, while helping companies in over 60 markets meet sustainability goals and prioritize the wellbeing of their travelers. And we need people like you

Why Join Egencia?

Connections matter when it comes to business, and those connections start with our inclusive team of travel enthusiasts and technologists.
Our customers love working with us because we know satisfied customers start with a knowledgeable and enthusiastic team to support them. So, we\xe2\x80\x99re committed to creating an inclusive work environment with a diverse workforce. We make sure every voice is heard. We trust each other to get great work and we encourage everyone to speak up, speak out, and be themselves.

Our culture

We thrive in a culture of curiosity - constantly reinventing for the future. It\'s the people that make Egencia so special, so we want to make sure they\xe2\x80\x99re happy. We do this by offering flexible working opportunities, competitive packages and by making sure we have fun along the way.
Business travel is on the road to recovery, and as part of the world\xe2\x80\x99s largest corporate travel marketplace, we\xe2\x80\x99re in a strong position to define the future of business travel as we lead the industry into a new era.

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  Job Mission:
  To deliver exceptional customer service and offer expert and knowledgeable travel advise. To meet and exceed Service Level Agreements using the in-house booking tools and bespoke systems and represent Egencia as an ambassador of service excellence.
  
  About Egencia:
  Egencia helps businesses get ahead by offering the only truly integrated corporate travel service. Egencia\'s industry expertise helps drive results that matter, delivering meaningful advancements that have a real impact. By combining a powerful offline and online service, Egencia delivers a complete corporate travel offering supported by global market expertise and a best-in-class technology platform. Our success is directly attributed to our customers\' ability to move their businesses ahead through their valued relationships with our company and more importantly, with our people.
  
  Key Areas of Responsibility:
  • Answering calls from clients within Service Level Agreements
  • Completion of booking files
  • Quality Control
  • Problem Solving
  • Delivering Deadlines
  • Use technical experience and customer questioning skills to identify opportunities to achieve \xe2\x80\x98best value\xe2\x80\x99 from the clients spend, through:
  • Sourcing the most appropriate travel solution
  • Applying \xe2\x80\x98smart\xe2\x80\x99 air fare ticketing principles; split or combination ticketing
  • To maximize opportunities through the sales of ancillary products
  
  
  Customer Development \xe2\x80\x93 Take an active part in all customer development strategies to continually improve and strengthen the relationship.
  
  Preferred suppliers - Possess a clear understanding of Egencia\xe2\x80\x99s preferred supplier policy, using judgment and selling skills to promote suppliers wherever possible.
  Bi-annual performance review with manager to review performance and identify opportunities for training and personal development
  Attend training courses to keep up to date on product and system knowledge
  Any other tasks as directed by the Team Leader according to requirement and development of company initiatives.
  
  Requirements / Qualifications:
  • Strong customer focus
  • Significant experience in a similar blue-chip corporate travel environment
  • Strong communication skills \xe2\x80\x93 friendly, confident manner with all levels
  • Experience of web-based booking tools and extensive knowledge of GDS systems
  • Extensive travel knowledge
  • Presentable, flexible with a desire to succeed
  
  Egencia Competencies
  
  Add Business Value
  \xe2\x80\xa2 Drive for Results
  \xe2\x80\xa2 Technical/Functional Skills
  \xe2\x80\xa2 Analytical Problem Solving & Decision-Making
  \xe2\x80\xa2 Business Acumen
  \xe2\x80\xa2 Creativity
  
  Communicate Effectively
  \xe2\x80\xa2 Written & Spoken Communications
  \xe2\x80\xa2 Listening
  \xe2\x80\xa2 Influencing
  Help the Team Win
  \xe2\x80\xa2 Build & Maintain Teams
  \xe2\x80\xa2 Work Effectively with Superiors & Peers
  \xe2\x80\xa2 Cross-Functional Collaboration
  \xe2\x80\xa2 Embrace & Champion
  
  Critical Competencies:
  Relationship building: Builds effective relationships through positive communication that motivates and influences others. Is an honest, trustworthy, a valued team member, and actively involved in achieving team objectives.
  
  Customer Focus: Passionately meets or exceeds customer Expectations. Enters the customer\xe2\x80\x99s world through listening and understanding. Nurtures relationships by recognizing and delivering on customer needs and opinions.
  
  Managing complexity: Can work effectively in a highly complex, diverse, changing environment. Adapts well to and is energized by change whilst maintaining focus on key business goals and personal objectives.
  
  Problem solving: Takes initiative to identify current and potential problems and determines the best solution. Involves and/or manages the people and resources required.
  
  Personal Effectiveness: Produces outstanding results bothF professionally and personally by being proactive and committed. Continually focuses on achieving positive results contributing to Egencia\'s business success.
  
  Technical Competence: Uses technical / job knowledge and experience, incorporating functional skills and broad-based business knowledge, to meet and exceed job requirements / customer expectations.
  
  • All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. This employer participates in E-Verify. The employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee\'s I-9 to confirm work authorization.

Location Singapore - Singapore


It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.



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