Job Description

Position Summary

Working within the Customer Satisfaction Team, the Regional Cost Management Professional will be responsible for Service Cost & Warranty Management within Southeast Asia and Oceania region. Candidate will analyze service cost trends, gathering insights to drive cost saving projects and report to higher management.

Role and Responsibilities

Responsibilities:

Warranty Management:

Guide subsidiaries with Warranty related error code issues

Provide analysis and guidance to subsidiaries for Warranty Provision setup / revision and act as a bridge for communication between HQ and subsidiaries

Identify abnormality in Warranty trends and report to management for corrective actions

Maintenance of labour rate and transportation rate change based on HQ guideline

Lead Subs to analyse and compare market labour rate

Service Cost Management:

Track service cost spending and trends to identify root cause of fluctuations

Provide insights based on analysis of fluctuations and cost related KPIs to drive improvement plans for future cost saving projects in both direct and indirect cost

Preparing P&L reports and Warranty Provision Ratios for various product groups and subsidiaries

Skills and Qualifications

Requirements

Preferred Minimum 1-3 years of related Cost/Warranty Management experience

Confidence with Microsoft Excel and PowerPoint

Prior experience in analyzing operational performance data and communicating actionable insights to subsidiaries and management

Proven track record of developing and implementing plans to achieve business goals with clear and measureable metrics

Experience with leading projects remotely with members located in different countries is a plus

Experience with data visualisation tools (eg Tableau) and SAP is a plus

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Samsung