Job Description

Job Summary
Provide comprehensive administrative and logistical support to ensure smooth delivery of training programmes, seminars, conferences, and events while maintaining accurate records and meeting operational KPIs.
Responsibilities

• Coordinate booking of training rooms and prepare training materials to support programme delivery
• Publicize course information and manage participant registration to maximize attendance
• Update the Training Administration System to maintain accurate course records
• Set up and clear training venues to create a conducive learning environment
• Compile course evaluations to assess programme effectiveness
• Arrange travel and manage suppliers and vendors to support event logistics
• Procure items related to programmes and events to meet operational needs
• Process timely invoicing to customers and payments to trainers and suppliers to ensure financial accuracy
• Monitor course take-ups, revenue, and expenses to support budget management
• Maintain accurate and proper records including accrual of programme-related expenditures
• Comply with college service standards and operational guidelines to uphold quality
• Meet college and team KPIs through effective programme administration
• Provide timely issuance of course placement letters, billing, and payment processing to participants, trainers, and vendors
• Support associate trainers and resource persons to facilitate smooth programme delivery
• Collaborate with Finance, AV, Admin, Estate, and Customer Service teams to enhance the learning environment
• Manage the alumni database to maintain up-to-date participant information
• Work closely with the Team Leader to provide course updates and escalate potential service issues to Management
• Coordinate with the Institute Development Officer to ensure programme support aligns with Institute requirements

Required competencies and certifications

• Proficient in Microsoft Office applications and virtual platforms such as Zoom, Google Meet, and MS Teams
• Demonstrate excellent communication and written skills to interact effectively with stakeholders
• Exhibit strong organizational skills and meticulous attention to detail in managing programme logistics
• Apply good interpersonal and customer service skills to support participants and trainers
• Utilize problem-solving and time management skills to meet deadlines and handle pressure
• Maintain a positive attitude with integrity and a drive for excellence in work

Preferred competencies and qualifications

• 2 years of relevant experience in programme or event administration

Other Information

• Salary: $2650/month
• Working Arrangement: Mon-Fri
• Working Location: Buona Vista
• Contract Period: 3 months to 4 months

EA License No: 96C4864
Reg. No.: R24121728 EUNICE WOO JING QI

Skills Required