Achieve monthly and annual collections targets
Contact customers via email or phone to follow up with overdue debts and negotiate repayment terms where necessary
Investigate and resolve client queries and disputes relating to billing and outstanding invoices, and to ensure timely resolution
Maintain strong credit control by partnering closely with sales, service support and other related functions
Prepare weekly/monthly/quarterly credit control reports
Maintain accurate and up-to-date client profiles, payment records and risk assessments
Liaise with solicitors on legal matters pertaining to recovery of delinquent accounts
Review credit policy and propose improvements from time to time
Support the credit control team and contribute to broader departmental goals by undertaking additional duties as and when required
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