Job Description

3M has a long-standing reputation as a company committed to innovation. We provide the freedom to explore and encourage curiosity and creativity. We gain new insight from diverse thinking, and take risks on new ideas. Here, you can apply your talent in bold ways that matter.
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Primary Responsibilities include but are not limited to the following:

• Providing user permissions in Salesforce, Sales Aid, InContact and other CRM tools
• Creating user profiles as well as maintaining user profiles (add, remove, change) for CRM tools
• Provide CRM Administrator support to users, diagnosing and resolving problems
• Monitor data quality, data migrations, and data integration
• Represent the interest of the users while maintaining the integrity of the CRM system and data
• Gather, identify and analyze CRM business requirements and ensure appropriate requirements are met by the CRM system
• Train users on system functions and processes for CRM systems
• Create and set up reports and dashboards and provide analytics back to the MSO organization as necessary.
• Handles CRM related inquiries of moderate scope and complexity

Basic Qualifications:

• Bachelors degree in any Business, IT, or any other related course
• Minimum 1 year of experience supporting a CRM platform, preferably Salesforce.com
• Excellent communication skills, fluent in English
• Highly customer service and quality oriented mindset;
• Proficient research, analytical and problem solving skills;
• Continuous improvement mindset
• Working knowledge of MS Office tools;
• Structured approach to effectively and efficiently planning own workload;
• Team oriented person who can focus on the details.
• Knowledge of CRM specifically Salesforce and SAP an advantage

Preferred Qualifications:

• Minimum of 1-year work experience in user maintenance, and other related field.
• Knowledge of Salesforce and SAP, MS Tools

Learn more about 3M’s creative solutions to the world’s problems at www.3M.com or on Twitter @3M.
Our approach to flexibility is called Work Your Way, which puts employees first and drives well-being in ways that enable 3M’s business and performance goals. You have flexibility in where and when work gets done. It all depends on where and when you can do your best work.
Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.
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