The Role Responsibilities
The Business Development (BD) unit, which sits within the Commercial, Corporate and Institutional Banking (CCIB) division, is looking to hire a high calibre Business analyst (BA) to join an exciting program that has been set up to deliver the long-term Customer relationship management (CRM) solution. The program looks to transform our sales & marketing approach, to unlock new revenue opportunities and to support our top-line growth ambition.
The BA will support the product owner that is responsible for delivering a homepage housing the core CRM capabilities (across marketing, sales, and servicing) and its ecosystem. The target CRM solution will be a core frontline platform that will have over 8000 users and will be a central tool used by the Client coverage and product sales teams in a range of CRM processes (for example Account Planning, Contact Management, Call Reports, Deal Management and Client Analytics). The platform supports stakeholders across CCIB segments, with product groups Lending, Transaction Banking and Financial Markets.
Key responsibilities
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