Job Description

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Employment Hero is an Australian tech unicorn - valued at over $1 billion. Our world-class software is the easiest way for small to medium-sized businesses to manage HR, payroll, employee engagement, and benefits. We\'ve grown 100% year on year since inception, and expanded globally in late 2020. We now service over 80,000 businesses and we will continue to grow rapidly in 2023 and beyond.

We believe in distributed employment and take a Remote First approach with our team. Employment Hero can hire across the globe, assuming that candidates have eligible working rights and are in a suitable timezone. If you\'ve got the skills for the role and the passion for our mission then we want to hear from you!

We\'re searching for an exceptional CRM Specialist to develop and grow an exciting new B2C app, which is set to launch in Early 2022.

The right candidate will be a self-starter who enjoys working in a fast-paced, collaborative, high-growth environment. You\'ll work across diverse, remote-first teams in a fast-paced environment.

We celebrate diverse perspectives and experiences, we invite people of all backgrounds, abilities, and identities to apply for this position.

About the role

As the CRM Specialist you\'ll be responsible for developing, managing and implementing cross channel campaigns that engage, retain and nurture our app users. You\'ll partner with key stakeholders across Product, Marketing and Ops to deliver on the Vision and growth targets

Responsibilities

• Join our Growth Marketing team to develop a world-class CRM capability for our soon to launch world-first consumer app brand in Australia, New Zealand, Singapore, Malaysia and the UK
• This is a hands-on role where initially you will need to execute regular nurture campaigns to drive the download and usage of the app.
• Create campaigns that ensure users regularly access the platform and are aware of all the functionality that exists (new and existing).
• Set up and use new communication channels such as text and chat to create a multichannel customer journey.
• Enhance our understanding of multi-touch CRM channel effectiveness, using our full marketing tech stack
• Ensure our brand guidelines, including tone of voice, values and visual identity are adhered to across all of our channels
• Continuously assess and report on the effectiveness and ROI of your activity

• 1-2 year client or agency-side experience in a fast-paced marketing environment
• Proficiency with marketing analytics and automation technology such as Google 360 Suite, Braze, Salesforce, Marketo
• Passion for creating CRM flows that delivers customer value
• Excellent written and verbal communication skills
• Campaign and channel effectiveness reporting skills
• Motivated self-starter and ability to work in a fast-paced remote-first environment
• Process driven. The team communicates in Slack and Asana

• Work from home available
• Self, health, wealth and happiness programs
• Remote-first and flexible working arrangements
• Our Sydney office is dog friendly and remains open for team meetings, collaboration days and those who need a day away from their home office (we are a COVID-safe workspace for those who choose to use it!)
• A generous budget to spend on setting up your home office (if you need a desk, chair, screen? You name it!)
• We set you up for success with the latest and greatest hardware, tools and tech
• Continuing education / post-graduate assistance program
• Virtual yoga classes
• Weekly virtual happy-hour and social events to get to know your new colleagues
• Quarterly & yearly team celebrations
• Access to the EH Employee Benefits Program and Hero Rewards Shop, of course!

• Raised $140M Series E round led by Insight Partners July 2021

• Raised $45M Series D round led by Seek 2021

• Deloitte Technology Fast 50 2020, ranked #42 in Australia

• LinkedIn Top 10 Startups 2020

• Raised $22M Series C Round led by Seek July 2019

• Raised $8 mill series B round led by Seek and OneVentures

• Deloitte Technology Fast 50 2019, ranked #20 in Australia

• GetApp Category Leader Q1 2019

• Deloitte Technology Fast 50 2018, ranked #12 in Australia

• HRD Gold Medalist - Human Capital Management Systems 2018

• HRD Gold Medalist - Rewards and Recognition Service Provider 2018

• HRD Rewards and Recognition Employer of Choice 2018

• LinkedIn Top 25 Startups 2018

• EY Entrepreneur of the Year National Finalist 2018

• Dynamic Business Top 10 Entrepreneurs, our CEO Ben Thompson ranked #2

• BRW Most Innovative Companies 2015

• Anthill Smart 100 List 2015

• Startup Daily Top 50 Emerging Leaders 2015

• HRD Employer of Choice Award 2015

• Aon Hewitt Best Employers 2013

Employment Hero