Job Description

This is a 12 months contract assgined to our client

Work Location: To be confirmed Salary Range : $5,000-$8,000 (depending on experience)

About the role

• A learned profession that applies your domain expertise in support of operational objectives, and

primarily focuses on demonstrating your experience to craft and implement CRM solutions for your client.

• You will be a key contributor across all phases of Avanade projects. Day-to-day you will:

• Contribute across all phases of projects (e.g. Plan, Analyze, Design, Build and Test)

• Demonstrate technical expertise to design and implement CRM solutions

• Collaborate closely between customers, IT staff, and business partners to ensure high quality and timely resolution of customer issues

• Research customer issues that may be non-standard in order to offer solutions

• Craft conceptual architecture and technical solutions

• Ensure project quality meets standards through critical metric identification and testing plan

• Partner with multi-functional technology and design teams to ensure consistent, beneficial client

interaction and solution delivery

• Assist in sales activities and planning as required

• Support continuous improvement efforts to proactively identify potential challenges to customer success

and business efficiency

Key Role Skill & Capability Requirements:

• You are excited about working with a global technology leader to solve business-critical problems for some

of the top companies in the world.

• You are a fast learner, self-starter, and creative thinker.

• You are passionate about software and its potential to move organisations forward through innovation.
  

Technical skills include:

• Understanding of common Industry standard business practices supported by Dynamics 365 CE.

• Experience in Dynamics 365 CE, Power Platform (PowerApps Portal, Canvas and Model Driven Apps, Power

Automate) and Common Data Service.

• Excellent understanding of Dynamics 365 Accelerators and ISV solutions including Healthcare, Financial Services and Not for Profit.

• Experience in implementing Marketing Automation, Sales, Customer Service, Connected Field Services and/

or Project Services Automation and xRM solutions.

• Experience in a Software as a Service (SaaS) environment

• A solid understanding of Relational Database concepts.

• Experience working in both Agile and Waterfall delivery models.
  

Non-technical skills include:

• Human Centred Design

• Client management skills and the ability to work with customers to develop and manage an action plan.

• Consulting experience working with external clients.

• Ability to wear multiple hats on a project ranging from Business Analysis, Design, Testing and Training.

• Experience working with global/offshore teams on CRM technology implementation and maintenance

projects.

• Excellent interpersonal, presentation and communication skills

• Bachelor’s degree in business systems or related field

• MB-910: Microsoft Certified: Dynamics 365 Fundamentals Customer Engagement Apps Preferred Years of

• Work Experience: Minimum up to 3 years of Microsoft Dynamic365 CRM and minimum up to 1 year of

Power BI project implementation