Job Description

Are you a high-performing, seasoned Program Manager with experience in the CRM Technology (Microsoft Dynamics, Siebel)? Do you manage multi-million regional projects with experience facing off MD Sponsors?Manage Stakeholder from Head Retail Assisted Channels, Group Transformation, and COO.

• Program Management (Jointly with BU Program Manager & BU Specialist)
• Stakeholder Management, Requirements Management with High Level Solution
• End-to-End accountability and Business Engagement

CRM Program Manager (Retail & Wealth) - perm in SG BankingEnd-to-end accountability and Business Engagement

• Serve as single point of contact for all of business and operation needs and a liaison between the technology development, business and operation groups
• Prioritize requests and define Program Roadmap with business and operations
• Take overall responsibility for preparing the organization to deliver the program in line within agreed governance, budget, scope, milestones, quality and process adherence parameters

Stakeholder Management: Manage all stakeholders required for program (e.g., Business, Technology, Operations, Compliance, etc.) to ensure the end to end delivery of the programRequirement Management and High-Level Solution

• Collaborate with Business or Operations Program Manager to create Investment Proposal and Project Plan documents, including high-level requirements and business requirement document (BRD)
• Prepare a high-level solution as part of investment proposal to illustrate the feasibility of achieving the business needs including diagrams outlining the nature of the solution
• If the solution is technically complex or proposes new technology, consult the architecture and technology team for advice or technology roadmap direction
• The high level solution should be consistent with the technology roadmap.
• Define and implement a post go live support model

Project management & Execution

• Participate in overall project governance with key stakeholders
• Review and sign-off key deliverables (e.g., BRD, Test Plan, FSD, Test Reports, Finance Planning\xe2\x80\xa6)
• Overall accountable for providing T&O resources to execute program
• Jointly accountable for program plan, budget/project finance, risks and stakeholder management with Business Program Manager
• Manage the project budget, expenses, allocations to BUs and regional entities

In return for this excellent career opportunity, we ask that you have the following:

• Master\xe2\x80\x99s / Bachelor\xe2\x80\x99s degree in engineering/ business/ finance or equivalent
• Experience in delivering large-scale programs as Program Manager
• Understanding of technology and operational processes across functions / departments in the bank/market.
• Retail banking, including Wealth banking knowledge is essential
• Experience in scoping and evaluation \xe2\x80\x93 defining overall considerations, including scalability, maintainability, cost, operations and technology principal risk to provide a recommendation
• Having experience in Digital Servicing Transformation with working knowledge of Lean/Agile principles/practices and getting actionable insights using data will be a plus
• Sales force management, Experience in MS Dynamics or any CRM platform that is used for Assisted Channels staffs would be a plus

Domain experience:

• Retail Consumer Banking Operations & Contact Centre
• Retails Banking Sales & Distribution
• Program Management with Omni Channel Servicing in Retail Banking domain e.g. CASA, Cards, Loans (Secured/Unsecured), Wealth & Investment
• Knowledge of Best Practices and Service Excellence in Technology & Operation Management

Technical skills

• Excellent stakeholder management and communication skills
• Strategic forward-thinking approach to challenges with outstanding influencing, negotiating and persuasion skills
• Critical Thinking, Strong quantitative, analytical, problem solving and process design skills that can translate analysis into actions that meet business objectives
• Passionate, diligent individual with ability to thrive in ambiguity
• Resourceful team player

If this speaks to you and you are ready for a new challenge, please send your Resume in MS word format to
Connect with me on LinkedIn \xe2\x80\x93Even if you are not interested, you can still park your CV with us for other Banking IT positions or forward this Advertisement to your counterparts with the relevant Banking IT experiences I am looking for.We Seek to:

• Understand your personal circumstances, needs and ideals
• Present your credentials to our clients only with your permission
• Strategize and consult with you

Your application will be kept with the strictest of confidence.
EA License No. 09C5803
Registration No. R1114115

Spring Professional