Job Description

We're an award-winning global outsourcer providing contact center and back office services. As Customer Support Associate, your role is integral in keeping our customers happy and contributing to the success of our organization.As an Acquire BPO employee, you are responsible for complying and enforcing policies and procedure designed to achieve information security. You are also responsible for protecting credit card, personal and/or sensitive personal information that you may handle or process during your employment in Acquire BPO.
A SNAPSHOT OF YOUR ROLEAs Customer Support Associate, you'll facilitate assist customers in purchasing tickets for events in a timely and efficient manner, taking advantage of any opportunity to upsell. To excel in your role, you need to be passionate, communicative and patient, empathizing with the customer and able to gather much-needed feedback. Your day could see you:

• Helping customers solve product- or service-related problems by following the guidelines and procedures outlined by the company.

• Working with intermediate supervision.

• Providing assistance to different types of customers by receiving frequent calls from them for an extended period of time.

• Identifying opportunities to upsell.

• Referring the service and meeting the goals set by the company.

A BIT ABOUT YOU

• Excellent communicator in English language (written and spoken).

• Knowledgeable about contact center operations and metrics.

• Must, at least, have finished high school.

• With strong interpersonal, customer service, computer skills

• Helpful, patient and friendly attitude with a drive to take on new challenges and learn

• Ability to show empathy toward customer concerns

• Maintain professionalism and positively represent the business' brand

• Exceptional listener; able to comprehend well.

• Open to working in shifting schedules.

WHAT SUCCESS LOOKS LIKE

• High customer satisfaction.

• Achievement of pre-defined KPIs and SLAs.

• Excellent feedback from customers.

WHAT WE VALUEWe're proud of our diverse global team, all working in a collaborative environment and happy to share these common values:

• Collaboration: Brilliant jerks can be brilliant elsewhere.

• Impact: Do, get it done, create impact.

• Passion: Be positive, bring passion and energy.

• Transparency: A transparent team can help each with other.

Acquire BPO is a business outsourcer with a vision is to connect organizations to skilled people globally. Our mission is to be the partner of choice for corporate growth, by enabling businesses to leverage the best global resources at the right price.For faster application processing, apply for your desired position through this link: www.bit.ly/ACQJobPortalForm Job Type: Full-timeSalary: Php20,000.00 - Php22,000.00 per monthSchedule:

• Night shift

Supplemental Pay:

• 13th month salary

Experience:

• Customer Service Representative: 1 year (Required)

Language:

• English (Required)