Job Description

If you desire to be part of something special, to be part of a winning team, to be part of a fun team \xe2\x80\x93 winning is fun. We are looking forward to a Customer Account Manager in Eaton\xe2\x80\x99s Aerospace business , based in Singapore . In Eaton, making our work exciting, engaging, meaningful; ensuring safety, health, wellness; and being a model of inclusion & diversity are already embedded in who we are - it\xe2\x80\x99s in our values, part of our vision, and our clearly defined aspirational goals. You will Support and grow commercial and military aerospace business in the APAC region for agreed territory and customer list. Be accountable for bookings and sales for agreed territory and customers and improving overall customer satisfaction. Develop a deep working knowledge of Eaton\xe2\x80\x99s products, technologies, operations, applications systems and value propositions to grow Eaton\xe2\x80\x99s business year-on-year and to provide a complete service to the airlines, MRO\xe2\x80\x99s, agents and distributors within the region. The incumbent will be required to promote SFE for new aircraft and provide full life-cycle support for the aftermarket as well as drive military campaigns for Eaton\xe2\x80\x99s OEM business; Be able to troubleshoot customer problems, identify and analyze issues and assist the customer with activities leading to a robust corrective action and customer satisfaction. This exciting role offers opportunity to:

• Meet military and commercial business intake goals, activities and strategies for assigned territory in line with corporate intake goals and strategic plan.

• Play an active role in identifying RMU opportunities in the market, working with internal colleagues and achieving bookings/sales from the customers in a timely manner.

• Increase \xe2\x80\x98baseline\xe2\x80\x99 business by increasing market share for repair business and sales of spare parts.

• Increase predictive sales and identify ahead of customer need potential sales opportunities with effective use of market & sales data.

• Performs competitive analysis, develop competitive positioning papers and matrices, formulates responses to competitive threats and develop new initiatives to grow aftermarket intake and sales.

• Engage airlines, MRO\xe2\x80\x99s, agents and distributors within the region to promote the advantages of Eaton\xe2\x80\x99s products and systems by demonstrating a deep understanding of competitors\xe2\x80\x99 products and key differences in performance, reliability and total value.

• Prepare and present comprehensive business reviews of assigned customers, identifying performance against goal/budget on regular basis and provide detailed forecast for the rest of the year with deep dive analysis.

• Develop key customer relationships and continuously improve Eaton\xe2\x80\x99s reputation within the market.

• Support Eaton\xe2\x80\x99s functional areas such as the regional technical support team, global reliability and product performance team with up-to-date customer data and discuss findings including identification of sales opportunities.

• Support credit control functions with aged debt.

• Maintain strong internal collaboration with internal Sales Colleagues, Site PSM\xe2\x80\x99s, RMU Teams, Customer Service Teams and other Eaton sites\xe2\x80\x99 stakeholders.

• Effective in a matrix management environment
• Strong Business Acumen \xe2\x80\x93 must understand market and customer trends, customer needs and impact on future product development programs, new business case financials.
• Be capable of developing and managing relationships with personnel or all levels
• Strong Customer interface skills. Ability to uncover customer needs and translate into winning capture strategies and value propositions
• Technical knowledge of electrical/mechanical aerospace components and aircraft and engine types in the commercial and military domain
• Strong presentation and written communication skills;
• Broad understanding of the Aerospace product portfolio (OEM and AM, Military and Commercial)
• Bachelor\xe2\x80\x99s Degree; at least 5 years aerospace sales/customer support experience
• Knowledge of the aerospace market and specifically the aftermarket business
• Knowledge of the APAC Airline market and customer base
• Experience with airline maintenance or aerospace OEM campaign is preferred
• 50% travelling is required in the Region