Customer Advertisement Support Specialist
Singapore, Singapore
Job Description
Responsibilities:
- Handle and resolve end to end post-sales queries for the advertising products and work on case volumes across email and chat channels
- Own and drive query resolution through collaboration with Product groups to resolve all types of generic, technical or product queries
- Drive overall Customer Satisfaction metrics ensuring service quality through case journey
- Drive adherence to service levels across channels and impact resolution times for end customer
- Manage escalations workflows with internal teams
- Partner with upstream technical specialists to educate advertisers on product features and common issue types
- Engage and support new product launches across the advertising platform, act as Voice of Customer for fixes and advocate for efficient resolution
- Develop as a subject matter expert across assigned product area and mentor fellow team members
- BA/BS degree or equivalent practical experience
- 3+ years of Technical Customer support or Operations
- Prior Customer Support experience is desirable
- Fluent with social media products usage and basic understanding of Advertising industry
- Experience in a Contact Centre/Service program with any Advertising Tech company is a plus
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Job Detail
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Job IdJD1371948
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:$4000 - 5000 per month
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned