Job Description

Barnes Aerospace Singapore, with legal entity name - Windsor Airmotive Asia Pte Ltd in the Accounting and Corporate Regulatory Authority (ACRA), is a leading provider of Maintenance, Repair, and Overhaul (MRO) services and spare parts for many of the world's major turbine engine manufacturers, airline operators, and third-party providers. The Barnes Aerospace Singapore OEM Division is a world-class provider for Original Equipment Manufacturer (OEM), specializing in precision stamped assemblies and tight tolerance machining, serving a robust global customer base throughout the aerospace industry. To learn more about Barnes Aerospace, please visit www.onebarnes.com.

Core Responsibilities:

Assist with the creation, review and analysis of contractual documents included but limited to sales agreement (LOT, LTA, Nominations, PO), order acknowledgements, nondisclosures) to ensure compliance with company guidelines. Support in maintaining all contract agreements in accordance with Corporate Policies and Divisional Operating Procedures. Serve as point of contact (POC) for customer inquiries, including updates on order and delivery status. Responsible for accurate and timely management of sales order activities included but not limited to order entry, rescheduling, delivery, and pricing adjustment for accurate backlog reporting. Post Customer scorecards and coordinate annual Customer Satisfaction survey and/or customers questionnaires reporting with other departments. Ensure contract review is conducted timely, and contract deliverables are flown down to the responsible parties in compliance to Corporate and Divisional procedures; timely communicate to customer to address PO discrepancies and ensure compliance to PO requirements. Update customers' profiles, contract pricing and customer order pricing in the ERP system. Perform EDI (Electronic Data Interchange) transactions to ERP system timely and accurately. Timely coordinate and communicate with customers and internal on changes that would impact the sales significantly. Drive continuous improvement and implement innovative solutions to meet customers' requirements and optimize customer service processes. Support generating department reports for management review and discussion. Support import/export shipments and coordination of special shipments in compliance of international shipping regulations Manage and coordinate customer returns with relevant departments. Provide backup duties within the CB team include Division Export compliance administrator (DECA) Perform other duties as assigned.

Qualifications:

Diploma holders with at least 1 to 3 years of customer service experience in a manufacturing environment. Strong interpersonal and communication skill (written & spoken) to interact professionally with customers and all levels of staff in the organization. Must be customer-oriented with a high energy level. Able to multitask, with strong organizational and follow-up skills. Meticulous, self-motivated, resourceful, proactive with a high level of emotional intelligence. Knowledge in export and shipping term is preferred. Tech-savvy, with good

Education Requirements:

* Diploma in Business or Engineering or related field.