Job Description

DESCRIPTION

Salary up to $2800

Working Days: Rotating Shift

Location: Ubi

JOB SCOPE

• Attend to customer enquiries, feedback and complaints via phone, email or in-person
• Check and monitor CCTVs for discrepancies, system issues and incidents
• Obtain and evaluate all relevant information to escalate car park cases to the Operations or Technical teams
• Monitor incident queues and work with operational teams to ensure escalated cases are resolved within the required service levels and customer requirements
• Perform investigations and process refunds for customers
• Perform administrative tasks related to customers data such as service reports etc
• Monitor and track manpower deployment for Operations and Technical teams

REQUIREMENT

- Able to work rotating shift due to 24/7 operation of control centre

Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.

Please submit your updated resume in MS Words format by using the APPLY NOW BUTTON

By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by the company relating to this job application.

**We regret to inform that only shortlisted candidates would be notified.

Jeremy Ong Wei Jie

Registration Number: R22110420

EA Licence No.: 06C2859 (MCI Career Services Pte Ltd)

Additional Information

Career Level

Non-Executive

Qualification

Not Specified

Years of Experience

1 year

Job Type

Full-Time

Job Specializations

,

Company Overview

With over 100 professional employees, our dedicated consultants who are equipped with capabilities to hire both technical and functions roles across wide spectrum of industries have been managing over 2,500 monthly advertisement and successfully matched 9,000 over job placement yearly. We are here to connect, understand, source and deliver to meet your needs. We have 3 subsidiaries; our companies strive to provide support to people and organizations in realizing their true potential that would enhance businesses with the right individual. We believe that we will only provide you with the best services because we are not here just to help but also make companies interesting!

Additional Company Information

Registration No.

200701947W

EA No.

06C2859

Company Size

51 - 200 Employees

Average Processing Time

15 days

Industry

Human Resources Management / Consulting

MCI Career Services