Job Description

Responsibilities:

• Address customer enquiries and feedback received via different touchpoints (including face-to-face, hotline and emails) promptly and professionally
• Handle facility bookings, programme registrations and over-the-counter payment collections
• Follow up with designated departments and/ or escalate issues to supervisors to ensure timely and appropriate actions are taken to resolve customer feedback and enquiries
• Keep records of customer interactions, including lost and found items, in the CRM system according to the established criteria and guidelines
• Maintain secure custody of found property
• Update notice and display boards with the public activities/ events conducted within the premises, and the appropriate environmental and service information
• Perform daily settlements and financial reconciliations for revenue submissions
• Identify improvements and propose recommendations to address operational challenges and enhance customer experience
• Ad-hoc duties and projects as assigned or needed

Required:

• Minimum GCE 'O' Levels and above
• Pleasant personality with a passion for service
• Must be able to work on weekends, Public Holidays and/ or afternoon shifts (ending 2230hrs) on weekdays
• Comfortable with computers and willing to learn new systems
• Able to commit to one of the following tiers for a period of 1 year and above:
• a. 12-hour work week
• b. 20-hour work week
• c. 28-hour work week
• Excellent communication (written and spoken) and interpersonal skills
• Proactive, self-motivated and keen learner
• Team player with excellent listening and problem-solving skills
• Able to work in a fast-paced environment and comfortable with ambiguity
• Meticulous and takes pride in delivering consistent high quality work

Preferred:

• Prior experience in customer experience and contact centre environment
• Proficient in MS Excel, Word, PowerPoint and Outlook
• Prior experience in Point-Of-Sales system and cash handling

Salary:

• $10/hr

Contract Duration:

• 3 months renewable

Working Hours:

Non-event Days, Mon to Sun:

• 0630 - 1300hrs
• 0630 - 1600hrs
• 0730 - 1630hrs
• 0900 - 1800hrs
• 0930 - 1900hrs
• 1030 - 2000hrs
• 1100 - 2000hrs
• 1200 - 2100hrs
• 1230 - 2200hrs
• 1300 - 2230hrs
• 1600 - 2230hrs

Event Days:

Depends on event requirements

Location:

Singapore Sports Hub (Stadium MRT)

Remarks:

• Min working hours per week (28hrs, 20hrs or 12hrs)
• 12-hr work week is preferably for staff who can only work on weekends or afternoon/ evening shifts
• Shift hours might be outside of the usual working hours, depending on event and operational requirements