Job Description

Who we are American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casual Who we are American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security. Get to know the business General Insurance is a leading provider of insurance products and services for commercial and personal insurance customers. It includes one of the world's most far-reaching property casualty networks. General Insurance offers a broad range of products to customers through a diversified, multichannel distribution network. About the role What you need to know: Deliver excellent quality service and handle customers' enquiries and requests efficiently Ability to manage customer's expectations and take ownership of customer's requests Possess strong analytical skills to resolve customers' problems, complaints and handle feedback Identify cross-sell opportunities and to up-sell company's products and services proactively during customer interaction Feedback customer's concerns to Team Manager for service improvement To update complete and accurate information on customer interaction in the Customer Relationship Management (CRM) system Fulfill Call Centre expectations by meeting set KPIs and contribute to expected team performance standard Maintain amicable work relationship with colleagues and business partners To perform additional or overtime duties during operational exigencies when required Assist with ad hoc initiatives / projects when delegated by management What we're looking for: Contact Center and Customer Service, Inbound Experience Fresh Diploma, Higher Nitec, Nitec holders who are keen to explore customer service role in contact center environment are welcome to apply Knowledge of Call Centre Systems & MS Office Preferably with Certificate in General Insurance Strong communication skill and interpersonal skills Good listening skills Expert multi-tasker Enthusiastic and self-motivated individual, able to work in a fast pace customer focus and dynamic environment Good command of oral and written English Additional Information 12 months contract, Yearly Renewable subject to performance Month Basic + KPI Allowance + 1 month completion bonus We are an Equal Opportunity Employer It has been and will continue to be the policy of American International Group, Inc., its subsidiaries and affiliates to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. At AIG, we believe that diversity and inclusion are critical to our future and our mission - creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives. To learn more please visit: AIG is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please send an email to . Reasonable accommodations will be determined on a case-by-case basis.