Job Description

We are seeking a dedicated and enthusiastic Customer Care Executive to join our team to serve the events and travel products enquiry channels. As a Customer Care Executive, you will play a crucial role in ensuring exceptional customer service and satisfaction for our clients. You will be responsible for handling enquiries, resolving complaints, providing travel-related information, managing customer relationships, and offering tour proposals.

• Respond promptly and professionally to customer enquiries via various communication channels (phone, email, WhatsApp chat, and social media) regarding events and travel-related matters
• Provide accurate and comprehensive information about event itineraries, travel destinations, accommodations, transportation, visa requirements, and other relevant details to customers
• Assist customers in selecting and booking event tickets, travel packages, hotel reservations, flights, and other related services
• Resolve customer complaints and concerns efficiently and satisfactorily, aiming to exceed their expectations and maintain a positive brand image
• Collaborate with other departments and external vendors to ensure smooth event operations and seamless travel experiences for customers
• Process customer requests, changes, cancellations, and refunds in accordance with company policies and procedures
• Follow up with customers to gather feedback, address additional needs, and promote loyalty and repeat business
• Identify opportunities to enhance customer service processes and contribute to ongoing improvement initiatives

Requirements

• Diploma in a relevant field
• Minimum 1-2 years of relevant experience in events or travel consultancy
• A customer-centric mindset - always thinking of the customer first
• Excellent oral and written communication
• Adaptable in a fast-paced environment
• Great attention to detail
• Able to empathise with customers and resolve issues objectively
• Strong sense of ownership and see to that customer issues are resolved promptly
• Experience using an order management system and/or service desk (i.e Zendesk, Freshdesk)
• Prior industry experience in operations, customer service, e-commerce is a plus

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Additional Information

Career Level

Not Specified

Qualification

Not Specified

Job Type

Contract

Job Specializations

,

Company Overview

About NTUC Club @ Downtown East Established in 1986 as the entertainment and leisure arm of the National Trades Union Congress (NTUC), NTUC Club is committed to the social mission of providing affordable recreational experiences of choice for our members and the public.

We also support the Labour Movement and aim to build a more inclusive society in Singapore. This means taking a social responsibility towards our staff, the community, and the environment, which is core to everything NTUC Club does.

Brands and Entities

Our key properties include Downtown East, a lifestyle destination which provides exciting activities and fun facilities for members of the Labour Movement and public alike under one roof. With the completion of the five-year Refreshing Downtown East redevelopment project in 2018, Downtown East now includes the nature-inspired D\'Resort, an expanded water park Wild Wild Wet, a myriad of retail dining and entertainment options at Market Square - E!Avenue and E!Hub, and union engagement amenities MUCE (Membership & Union Community Engagement).

Other brands under NTUC Club include Aranda Country Club, Orchid Country Club, Marina Bay Golf Course, Quebec Leisure as well as clubhouses such as Scarlet City, Happy Days, Jest D\'Place and Union Square.

NTUC Club also engages members of the Labour Movement at their various life stages - nEbO, the junior membership arm of NTUC for youths aged 12 to 25; U Live, the community for active agers aged 55 and above; and U Sports, for sports enthusiasts.

Social Commitment

NTUC Club\'s Family Fun Fiesta (F3) is one of the ways we fulfil our social purpose to ensure no one is excluded from enjoying quality recreational experiences. Held several times a year, F3 provides lower-income NTUC members and their families with complimentary experiential fun at our facilities.

In addition, we also give back to the community by volunteering and working with various beneficiaries. Our staff visited beneficiaries such as Willing Hearts and Singapore Food Bank, to help prepare meals. Together with the Attractions, Resorts & Entertainment Union (AREU), our staff sewed stuffed toys made from socks, with proceeds going to Dignity Mama to enable young adults with disabilities to gain basic entrepreneurial skills and lead independent lives.

If you aspire to be part of the Labour Movement, and believe in our social mission, find out more at: www.ntucclub.com/career.

Additional Company Information

Registration No.

S86SS0105G

Company Size

501 - 1000 Employees

Average Processing Time

26 days

Industry

Hotel / Hospitality

Benefits & Others

Miscellaneous allowance, Medical, Sports (e.g. Gym), Regular hours, Mondays - Fridays, Business (e.g. Shirts), Flexible Allowance

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NTUC Club