Customer Care Executive
Novena, Singapore
Job Description
Location
Singapore, Central Singapore
Planning Area
NOVENA
Job Type
Permanent
Salary
$2,500 - $2,700 Per Month
Date Posted
10 hours ago
Expiry Date
11-Aug-2022
Additional Details
Job ID
306858
Job Views
30
Roles & Responsibilities
Role Purpose
To support the Customer Management Manager in providing excellent customer and administrative support services at the enrichment centres at Lorna Whiston Schools in Singapore.
Role Responsibilities
Customer Service
- Maintain a sound knowledge of LW’s enrichment operations to support with general enquiries
- Provide exceptional customer service and ensuring all enquiries via telephone, email and face-to-face are acknowledged and answered with speed and professionalism
- Develop strong working relationships with LW teachers to support with query resolution
- Enroll new students into the Student Administration System, terminate those who withdraw, update records, prepare invoices, do credit memos for transferring of fees form one class to another for change of lesson day / time
- Arrange replacement classes, follow up on trial class arrangements, and inform affected teachers and follow ups
- Perform closing of day-ends, and prepare month end reports
- Assist with logistic matters for centre activities e.g. Open Days
- Any other duties that may be assigned from time to time.
Location: Singapore
Tags
customer care executive customer care executive
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Job Detail
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Job IdJD1098297
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationNovena, Singapore
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EducationNot mentioned