Customer Care Executive Officer

Toa Payoh, Singapore, Singapore
Success Human Resource Centre
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Job Description


Responsibilities:Carry out supervisory duties to plan, assign and direct work to ensure daily operation efficiency, ensuring that regulatory and internal KPIs are metSupervise team of frontline agents; Monitor, coach and guide staff in meeting individual KPIsIdentify and provide solutions to both customers\xe2\x80\x99 and team needsHandle escalations and complaintsAny other ad-hoc duties as assignedPeriod:

  • 1 year contract
Location:
  • Toa Payoh
Working Hours:
  • Monday to Friday, 8am to 6pm
  • Alternate Saturday, 8am to 1pm
Salary:
  • up to $3800 + bonus
Requirements:Minimum Degree holder with at least 2 years of customer service management experience in customer facing role preferredStrong organisational, analytical and effective problem solving skillsStrong communication skills, both written and verbalProven people management skills; able to build relationship with colleagues at all levelsSelf-starter. Possess professional, positive, can-do attitude. Manage pressure effectivelyInterested applicants, kindly email your detailed resume (MS Word format is preferred):tracy@successhrc.com.sg (Reg No: R1107390)Please ensure that applications sent through email are no bigger than 1Mb.We thank all applicants for your interest but regret to inform that only shortlisted candidates would be notified.Success Human Resource Centre Pte Ltd (EA License Number: 97C4832)
3 Shenton Way, #19-01 Shenton House, Singapore 068805
T: 6337 3183 | F: 6337 0329 | W:

Success Human Resource Centre

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Job Detail

  • Job Id
    JD1414812
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    $3800 per month
  • Employment Status
    Permanent
  • Job Location
    Toa Payoh, Singapore, Singapore
  • Education
    Not mentioned
 
 
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