Job Description

Air Liquide Singapore Private Limited (ALSg), the largest and leading industrial gas company in South-east Asia, employs 800 people recognized for their high level of expertise to provide gases, equipment, services and packaged solutions to support the requirements of the Singapore manufacturing industry.

As Customer Care Executive, you will be responsible to handle customer queries, orders, and claims. You will collaborate with internal teams for on-time delivery, invoicing accuracy, and customer satisfaction. Besides, you will need to enhance experiences through proactive telesales to complement PAG Advance ambition. Be part of a dynamic team, supporting business process improvements and contributing to company success.

How will you CONTRIBUTE and GROW?

Provide timely and professional responses to incoming calls and emails, assisting customers with queries and offering pricing insights based on Recommended Retail Price.

Efficiently manage customer orders and claims via phone, email, and customer portal, adhering to SOP, ISO requirements and GMP Policies.

Manage fixed order schedules to ensure steady supply and improve cylinder turnaround by supporting proactive call-back exercise.

Collaborate with internal stakeholders to ensure timely order delivery, supporting the company\'s Order Fulfillment Rate (OFR) objective.

Maintain precise documentation for Delivery Order processing, ensuring accurate and timely invoicing to customers.

Demonstrate a commitment to quality customer service, promptly addressing and following up on all customer enquiries and issues.

Ensure thorough processing of Delivery Orders in the system before month-end closing.

Enhance customer experience through proactive outreach, seeking feedback, and facilitating orders.

Drive improvements by promoting Customer Portal usage among existing customers and supporting other work improvement and growth projects.

Be ready to contribute beyond your role, taking on relevant tasks such as System UAT and other duties as needed.

Are you a MATCH?

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O\xe2\x80\x99 Level & above, with a minimum of one year experience, preferably in a service-oriented work environment.

Having tele-communication skills and a genuine enjoyment of interacting with diverse individuals.

Customer-centric mindset with a keen ability to collaborate and thrive within a team.

Adaptability and strategic thinking to navigate changing environments.

Effective team management skills or experience.

Demonstrated commitment to performance and responsibility aligned with company values.

An unwavering focus on providing outstanding service to our valued customers.

Able to work on alternative Saturday (Half Day)

Why Join Us?

Air Liquide strives to offer its employees a total rewards package that contributes to a positive work environment and supports the well-being of all our employees and team members. We are driven by our Environmental Social Governance objectives and regularly review our benefits to ensure that we\'re offering you a competitive package. At Air Liquide, we listen to our employees\' expectations. We create an engaging environment, diverse and inclusive, that allows employees to grow and to thrive.

We offer a comprehensive and competitive remuneration and benefits package including:

• Base salary
• Annual bonus
• Allowances
• Life insurance/Healthcare
• Paid maternity/paternity leave
• Childcare benefits
• Flexi/Wellness benefits
• Learning opportunities
• Mobility opportunities

**We thank you for your interest in Air Liquide. Interested applicants are encouraged to send in a detailed resume, including reasons for leaving for past employment. Please be informed that only shortlisted candidates would be notified.**

About Air Liquide

A world leader in gases, technologies and services for Industry and Health, Air Liquide is present in 78 countries with approximately 64,500 employees and serves more than 3.8 million customers and patients. Oxygen, nitrogen and hydrogen are essential small molecules for life, matter and energy. They embody Air Liquide\xe2\x80\x99s scientific territory and have been at the core of the company\xe2\x80\x99s activities since its creation in 1902.

Our Differences make our Performance

At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.

Air Liquide