Job Description

You will be responsible for:

• All customer enquiries, sales, post-sale customer service and on-going customer relationship management.
• Delivering an excellent level of customer service to maximize sales, customer satisfaction and retention.
• Developing relationships with customers to maximize sales potential and ensure total customer satisfaction.

Your day to day activities:

• Ensure daily and monthly KPIs are met and exceeded.
• Be the key contact point for all customers. Deliver fantastic service and sell to new and existing customers using the phone as your main communication tool, apart from email and live chats.
• Manage all incoming calls for pre-sales enquiries, sales, post-sale customer service enquiries and requests.
• Perform outbound follow-up calls to customers to help deepen relationships and cross-sell, upsell our products and services.

Job Requirements:

• Diploma holder or GCE \'O\' level with customer service work experience.
• BCP & PGI certified is mandatory
• Insurance call center work experience preferred.
• Proficient in basic PC skills.
• The ideal candidate is a nice, friendly person, who works well in teams and is able to multi-task.

Please apply or send in your resume to @persolkelly.com. We apologize that only shortlisted candidates will be contacted. Thank you

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its affiliates collecting, using and disclosing my personal data for the purposes set out in the Privacy Policy which is available at I also acknowledge that I have read, understood, and agree to the said Privacy Policy.

PERSOLKELLY Singapore Pte Ltd \xe2\x80\xa2 RCB No. 200007268E

EA License No. 01C4394 \xe2\x80\xa2 EA Registration No. R21100883 (Ong Jia Hao Lavis) -

Additional Information

Career Level

Not Specified

Qualification

Not Specified

Job Type

Full-Time

Job Specializations

,

Company Overview

PERSOLKELLY is one of the largest recruitment companies in Asia Pacific providing comprehensive end-to-end workforce solutions to clients.

Headquartered in Singapore, the company was established in 2016 and is a joint venture between Kelly Services, Inc. and affiliates of PERSOL HOLDINGS Co. Ltd.

Today, PERSOLKELLY operates more than 45 offices across 13 markets including Australia, China, Hong Kong, India, Indonesia, Korea, Malaysia, New Zealand, Philippines, Singapore, Taiwan, Thailand, and Vietnam.

Our deep market understanding and industry expertise, honed over four decades of operations in Singapore, gives us an edge in driving business change and empowering your organisation to overcome future HR challenges. We combine our expertise with genuine human insights to provide strategic solutions for your HR needs. Our team will partner with you to enhance your HR practices, so you can confidently achieve more.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Singapore Pte Ltd and its local and overseas subsidiaries and affiliates collecting, using and disclosing your personal data to prospective employers/companies based in any country for purposes of evaluating suitability for employment, conducting reference checks, administering employment related services, complying with Government\'s COVID-19 health advisories and such other purposes stated in our privacy policy.

Our full privacy policy is available at https://www.persolkelly.com.sg/policies. If you wish to withdraw your consent, please drop us an email to let us know. Please feel free to contact us if you have any queries.

(NOTE: any resumes or job applications sent to this data protection mailbox will NOT be attended to as it is solely for the purposes of personal data protection related feedback.)

For more information, please visit www.persolkelly.com.sg

Additional Company Information

Registration No.

200007268E

EA No.

01C4394

Company Size

201 - 500 Employees

Average Processing Time

5 days

Industry

Human Resources Management / Consulting

Benefits & Others

Regular hours, Mondays - Fridays

Singapore Post