Job Description

JLL supports the Whole You, personally and professionally.



Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.



Duties and responsibilities

Key Responsibilities



Tenant Relations

Assist in implementing the "We Care" program comprising several customer care initiatives e.g. Tenant's Welcome/Birthday/Anniversary treats and ensure these are kept to the timelines.

Conduct/attend regular meetings with tenants and to draft and circulate minutes of meeting within 3 working days after meeting.

Assist with new tenants' business commencement i.e. handing over; orientation / induction, official openings, welcome hamper basket, etc.

Attend to general and building enquiries from tenants

Handle escalated feedback from tenants, work with respective departments to resolve the issue timely and as a team

Provide support and attendance for tenants' events and activities such as Fruit Day, Tenants' Treats and Tenants' Nights

Review and vet Tenant E-Handbook and Induction and Website (tenant information only) to ensure information are kept up to date

Assist in conducting annual tenant surveys for office and retail tenants including developing the survey forms, soliciting participation/response, providing analyses, suggestions to improve service level and follow up with tenants on appropriate responses .

Draft and disseminate relevant circulars and notices to tenants as and when required

Maintain and update tenants' contact information regularly. These include directory listings, mailing list, key contact person, emergency contacts, fire wardens, etc.

Carry out ad-hoc tasks that may be assigned as when needed



Concierge Operations

To lead, guide and mentor the Concierge to deliver consistent and good performance

Train new concierge on roles and responsibilities including system operations

Ensure all payments are processed and paid timely

Prepare monthly customer care reports



Administration

Manage the application and sale of season, hourly and complimentary parking tickets including handling all enquiries, verifying, billing and reconciling payments.

Maintain proper office filing system (soft & hard)

Assist managers in procurement including obtaining quotations for related work and services.

Prepare and follow up on Expense Approval process

Assist to track and update expenses where applicable

Assist in contracts management and documentation

Track and monitor term contracts and licence expiries

Assist to prepare monthly management reports.



Operations

Conduct regular cleaning inspections at toilets, lift lobbies and common areas with cleaning contractor

Work closely with Centre Management team to identify and rectify defects in the toilets, lift lobbies and common areas

Track project cleaning documentation such as work approval, work order, inspection checklist, and payment process

Assist other divisions and any ad hoc projects or assignments as and when necessary



Key Competencies & Performance Measures

Strong customer service orientation with pride of work

Excellent grooming presentation

Good attendance and punctuality at work essential

Confident and comfortable to handle corporate clients including senior level managers

Open and able to build rapport and trust quickly

Proactive and solution oriented, friendly with assertive but personable nature

Initiative and able to work independently

Able to work under pressure and meet set timelines

Experience in using Microsoft office - word, excel & power-point

Manage service delivery as per agreed SLA

Achieve KPI and SLA targets

Compliance with standards and audit requirements



Required Qualifications & Experience

Minimum Diploma holder with 3-5 years' working experience in the service industry, preferably in airline, 5-star hotel and high-end retail brands

Excellent interpersonal skills to manage diverse range of service providers and Client representatives

Possess strong verbal and written communication skills

Experienced in handling administrative work

Possess initiative and professionalism with the ability to organise, prioritize work and work independently

Able to multi task with good time management skills



If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!



Personalized benefits that support personal well-being and growth:



JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.



About JLL -



We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.



Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.



Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.