Job Description

Job Title: Customer Care Officer
Industry: Electrical & Electronics
Salary: SGD 2200 - 2500
Location: South East, SingaporeAbout Company:
Our client is responsible for the sales and marketing of consumer electronics and home appliances in Singapore.:
- Monitor the service quality to ensure customer experience and service quality meet the standard.- Follow up on customer\'s enquiries, requests and feedback with customers and internal stakeholder.- Review and enhance processes and procedures to ensure efficiency of the operation.- Deliver a professional, prompt and high quality service experience to customers and internal stakeholder over emails and walk-in.- Make outgoing calls to customers.- Resolve complicated / escalated issues.- Other ad hoc duties as assigned by the ManagerJob Requirements:
- Preferably having customer service/administrative working experience- Customer oriented and customer focus personality is preferred- Ability to manage customers\' expectations and work under pressure- Ability to work in team and independently- Excellent communication skills, problem solving and good computer skills.- Initiative, self driven and time management- Proficiency in Mandarin is needed to liaise with Chinese speaking customers.Compensation:
- Working Location: Bedok, Singapore- Working hours: Monday to Friday (9am -5pm); Saturday (9am-2pm)- Completion bonusInterested applicants are invited to submit their resume via clicking the apply button.JointHire Singapore Pte Ltd.(EA License No.: 17C8920)
Hidetaka Yata (Registration No.: R1216038 )Job ID: 3238

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