Customer Care Officer (perm Night, 6 Months Contract)
Singapore, Singapore
Job Description
Category:Professionals
Location:Singapore
Function:Ancillary and Support
Date Posted:Jun 8, 2022
Job Responsibilities
Attend to enquiries on Raffles Hospital, Raffles Medical healthcare products and services, and insurance related matters of Raffles Health Insurance
- Assist with appointment scheduling at Raffles Specialist Centre clinics.
- Assist expatriate patients with their phone communication needs.
- Provide accurate information to policyholders/clients via various communication channels
- Feedback on areas of concerns and champion improvements
- Maintain close working relationship with internal and external stakeholders
- Abide by standards and guidance set out in SOP
- Any other duties and projects assigned by Supervisor
Job Requirements
At least 1 year of Customer Service or call centre experience or insurance experience
- Entry level candidates and diploma holders with no prior work experience are also welcomed to apply.
- Excellent active listening and verbal communication skills.
- With a positive learning attitude
- Customer-focused and a genuine passion for engaging with people.
Working hours:
10.15pm to 8am (5 days work week, including Sat & Sun)
We regret that only shortlisted candidates will be notified.
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Job Detail
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Job IdJD1038345
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSingapore, Singapore
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EducationNot mentioned