Job Description

Job Title Customer Care Representative

Location(s) Singapore

Imagine a world where you could detect health issues sooner to treat them more effectively. Where food and water are always safe, even in remote corners of the earth. And where scientific and medical research are enhanced to solve the greatest challenges of our times. At PerkinElmer, we imagine this world every day.

PerkinElmer's commitment to scientific innovation is at the heart of everything we do. Our dedicated team of 16,000 employees worldwide pioneers scientific technologies for better detection, imaging, and informatics to help our customers create healthier families, make smarter decisions, earlier diagnoses, more effective treatments and scientific breakthroughs globally.

Key Responsibilities

Manage order fulfilment and timely shipment delivery to customers.

Facilitates and coordinates Returned Material Authorization (RMA) as necessary.

Ensures complete and accurate documentation of customer requirements.

Ensure customer excellence and collaborative support.

Handle customer enquiries.

Process consumables orders from order entry to invoicing.

Ensure proper documentation and all order management processes according to corporate policies.

Coordinate shipping between various manufacturing sites, warehousing and third-party suppliers.

Follow up with logistic to arrange shipment and prepare shipping documents.

Ensure timely reporting of orders, inventory and backlog.

Create weekly and monthly reports as requested.

Participate in special projects and key initiatives identified from time to time.

Other ad hoc tasks/projects assigned by the manager.

Requirements

Degree/Diploma in Business, Supply Chain or any related discipline preferred.

Good communication skills and has experience in supporting regional customer.

Minimum 2 years of customer care experience in a fast-paced environment.

Strong PC skills including MS Office (Excel, Word & PowerPoint).

SAP S/D module experience will be an added advantage.