Job Description

Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with our customers, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions. There\'s much to learn and many to learn from, with more than 16,000 employees around the world to explore ideas and ambitions with.
In Singapore, you\'ll be at the centre of every innovation, creation and solution available to the entire Asia-pacific region. Working with our research, creation and production units, as well as our renowned perfumery school, you\'ll make us a greater force for good. Every day, your passion, your creativity, and your expertise will shape our future, making a positive difference on billions of people. Every essence of you enriches our world. We are Givaudan. Human by nature.Customer Care Representative - Your future position?Reports to: Customer Care ManagerLocation: Pioneer, SingaporeAs a Customer Care Representative you will be the central link between the customer, operations, sales team and GBS to ensure our customer\'s requirements are met in the most efficient and cost-effective way. You will build relationship with Customer, act as the Voice Of the Customer within Givaudan and manage the sales order process through to shipment for assigned customers and affiliates.Main Responsibilities:Strategy Design and Execution

• Implement Customer Care strategy and follow global guidelines

Project Management

• Identify opportunities for improvement in Customer Care and participate in projects when relevant

Subject Matter Expertise

• Provide support for assigned customers and affiliates to meet order requirements and escalate issues
• Work with the customer care team on customer engagement and delivering customer experience
• Communication and collaboration with customers, operations, sales and our shared service center.
• Coordinate with relevant departments to ensure orders are dispatched / delivered on time and manage customer expectations
• Resolve request for order changes, issues and handle customer complaints and inquiries internally and externally
• Prepare Debit and Credit notes, process quality notifications and Customer Returns
• When applicable determine corrective action with the help of the Support Office and Control Tower
• Manage customer expectations and building relationships
• Collect Customer Forecast, enter into tool and collaborate with planning on information relating to demand planning and stock positions and participate in demand planning meetings
• Pro ask for and act upon Customer feedback
• Maintain accurate customer records, including customer specific information, contracts, labelling, packaging and stock requirements
• Follow the new Customer/product processes and contribute to improve New customer experience
• Participate to Customer visits and presentations
• Provide coverage and support accounts for other team members

You?Are you someone who wants to grow and shape your own world? Who needs a new challenge and brings an excellent contribution to the company? Then come and join us - and improve your world.Main Requirements:

• Bachelor\'s Degree/Diploma of any field of study
• 5 years experience in Order management or relevant
• Customer-centric

Our Benefits

• Attractive package with benefits
• Excellent opportunities for progressive learning and development
• A creative team environment that will inspire you
• Comprehensive healthcare plans
• PTO and family leave

At Givaudan, you contribute to delightful taste and scent experiences that touch people\'s lives.
You work within an inspiring teamwork culture - where you can thrive, collaborate and learn from other talented and passionate people across disciplines, regions and divisions.
Every essence of you enriches our world.
Diversity drives innovation and creates closer connections with our employees, customers and partners.
Givaudan embraces diversity and is committed to building an inclusive environment where everyone impacts our world.Remote working: HybridAt Givaudan, you contribute to delightful taste and scent experiences that touch people\xe2\x80\x99s lives.
You work within an inspiring teamwork culture \xe2\x80\x93 where you can thrive, collaborate and learn from other talented and passionate people across disciplines, regions and divisions.
Join us and Impact Your WorldDiversity drives innovation and creates closer connections with our employees, customers and partners.
Givaudan embraces diversity and is committed to building an inclusive environment where everyone impacts our world.

Givaudan