Job Description

Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with our customers, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions. There\'s much to learn and many to learn from, with more than 16,000 employees around the world to explore ideas and ambitions with.
In Singapore, you\'ll be at the centre of every innovation, creation and solution available to the entire Asia-pacific region. Working with our research, creation and production units, as well as our renowned perfumery school, you\'ll make us a greater force for good. Every day, your passion, your creativity, and your expertise will shape our future, making a positive difference on billions of people. Every essence of you enriches our world. We are Givaudan. Human by nature.

Customer Care Representative - Your future position?

Reports to: Customer Care Manager

Location: Pioneer, Singapore

As a Customer Care Representative you will be the central link between the customer, operations, sales team and GBS to ensure our customer\'s requirements are met in the most efficient and cost-effective way. You will build relationship with Customer, act as the Voice Of the Customer within Givaudan and manage the sales order process through to shipment for assigned customers and affiliates.

Main Responsibilities:

Strategy Design and Execution

Implement Customer Care strategy and follow global guidelines

Project Management

Identify opportunities for improvement in Customer Care and participate in projects when relevant

Subject Matter Expertise

Provide support for assigned customers and affiliates to meet order requirements and escalate issues

Work with the customer care team on customer engagement and delivering customer experience

Communication and collaboration with customers, operations, sales and our shared service center.

Coordinate with relevant departments to ensure orders are dispatched / delivered on time and manage customer expectations

Resolve request for order changes, issues and handle customer complaints and inquiries internally and externally

Prepare Debit and Credit notes, process quality notifications and Customer Returns

When applicable determine corrective action with the help of the Support Office and Control Tower

Manage customer expectations and building relationships

Collect Customer Forecast, enter into tool and collaborate with planning on information relating to demand planning and stock positions and participate in demand planning meetings

Pro ask for and act upon Customer feedback

Maintain accurate customer records, including customer specific information, contracts, labelling, packaging and stock requirements

Follow the new Customer/product processes and contribute to improve New customer experience

Participate to Customer visits and presentations

Provide coverage and support accounts for other team members

You?

Are you someone who wants to grow and shape your own world? Who needs a new challenge and brings an excellent contribution to the company? Then come and join us - and improve your world.

Main Requirements:

Bachelor\'s Degree/Diploma of any field of study

5 years experience in Order management or relevant

Customer-centric

At Givaudan, you contribute to delightful taste and scent experiences that touch people\'s lives.
You work within an inspiring teamwork culture - where you can thrive, collaborate and learn from other talented and passionate people across disciplines, regions and divisions.
Every essence of you enriches our world.
Diversity drives innovation and creates closer connections with our employees, customers and partners.
Givaudan embraces diversity and is committed to building an inclusive environment where everyone impacts our world.

Remote working: Hybrid

At Givaudan, you contribute to delightful taste and scent experiences that touch people\xe2\x80\x99s lives.
You work within an inspiring teamwork culture \xe2\x80\x93 where you can thrive, collaborate and learn from other talented and passionate people across disciplines, regions and divisions.
Join us and Impact Your World

Diversity drives innovation and creates closer connections with our employees, customers and partners.
Givaudan embraces diversity and is committed to building an inclusive environment where everyone impacts our world.

Givaudan