Job Description

Qualifications:

• Must have at least 1 year of Customer Service & Technical Support experience
• Must have upselling & cross-selling experience
• Preferably have knowledge in internet, social media and/or small business
• Must have a strong desire to learn the internet and web-based technologies
• Must have the ability to work well as part of a team - exhibits objectivity and is open-minded towards the ideas and views of others
• Must be professional, enthusiastic, and customer service oriented
• Must be amenable to work permanent night shift

Responsibilities:

• Understands customer's goals and challenges, consult options and make recommendations to enhance their marketing strategy.
• Creates a positive customer experience by responding to billing inquiries, troubleshoot and resolve technical issues and respond to questions on products and services.
• Manages difficult customer situations in a cool, calm, composed, and professional manner.
• Escalates valid issues to the appropriate channels with urgency, keeping self in a calm and composed state.
• Develops customer relationship by providing the Best in World service.

Job Types: Full-time, PermanentSalary: Up to Php36,000.00 per monthBenefits:

• Company Christmas gift
• Company events
• Discounted lunch
• Gym membership
• Health insurance
• Life insurance
• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee

Schedule:

• 8 hour shift
• Evening shift
• Late shift
• Monday to Friday
• Night shift
• Shift system

Supplemental Pay:

• 13th month salary
• Bonus pay
• Commission pay
• Overtime pay
• Performance bonus

COVID-19 considerations:
Recruitment process is done online.Ability to commute/relocate:

• Cebu City, Cebu: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Customer Care Specialist: 1 year (Required)
• Technical support: 1 year (Preferred)

Language:

• English (Preferred)

Shift availability:

• Overnight Shift (Preferred)
• Night Shift (Preferred)

Expected Start Date: 08/26/2022