Customer Engagement Associate
Job Description
PRIMARY DUTIES AND RESPONSIBILITIES (sample only)The position holder shall undertake the following functions: Creates rapport and forges good relationships with the customers by establishing herself as the customer ally and personal link to ACM Builds trust, confidence, and goodwill with the customers to create a happy and favorable customer experience throughout the customer's journey, from the credit interview to turnover of the unit and experience as homeowner Coordinates the resolution of customer's concerns with the different departments within the organization Monitors customer satisfaction and complaints and creates reports to be cascaded to different departments for action Proactively gathers feedback and information from all customer touch points.QUALIFICATION REQUIREMENTS MINIMUM BACKGROUND REQUIREMENT
Academic Achievement Graduate of any 4 year course
Ideal Academic Background
Job-Related Experience Client Relations
Skills Customer ServiceCOMPETENCY REQUIREMENTS (sample only)
Cost & Asset Management Customer-Focus
Planning & Organizing Leadership
Systems Application/Utilization Teamwork & Collaboration
Innovation Business Ethics
Quality Competency Advancement
Technical proficiency Attention to detailsJob Type: Full-timeSalary: Up to Php15,000.00 per monthBenefits:
- Paid training
- Work from home
- 8 hour shift
- 13th month salary
- Overtime pay
Employees are required to wear masks at all times, free antigen and RT PCR Testing as needed, Free VaccineEducation:
- Bachelor's (Required)
- Customer Service Representative: 1 year (Required)
Expected Start Date: 06/06/2022
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Job Detail
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Job IdJD970094
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationIloilo City, Philippines
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EducationNot mentioned