Job Description

Role Mission Reporting to the Senior Customer Engagement Manager, South Asia & Pacific, you will play a key role in the administration and coordination for Brand and Customer Engagement activities.

Key Accountabilities

• Coordinate Customer Engagement department orders and shipment arrangement on related tools and giftings needs
• Main support to compile pre/post event summary recapped and initiatives proposals within set deadline.
• Proactive and accurately coordinate, source and compiled Gifting & Activities tools order for South Asia and Pacific region
• Day to day Customer Engagement administrative work
• Execute the distribution of direct mailers materials (physical mailer and in system) and sending out of gifts and collaterals in timely manner (catalogues, profile cards, Thank you cards, Gifting arrangement)
• Tracking and compiling region expenditure
• Freight or logistic tracking and coordination of all brand and customer engagement related orders.
• Update relevant customer engagement calendars including activity, events, festive, giftings, etc.
• Upkeep and compiled finance actualization report timely across South Asia & Pacific
• Support Regional Brand Director and Regional Brand and Customer Engagement department on administration and clerical work
• Support Brand and Customer Engagement activities/event matters and special projects rolled out upon request.
• Support PR on ad-hoc assignment and special projects rolled out when needed. (i.e. support PR team on ad-hoc or special big projects, support sample racks, packing, sample sales, etc)
• Data Quality Management which includes but not limited to Data Cleansing, Data Deduplication, review & comment on periodic data quality reports
• Conduct market research and competitor analysis
  
  

• A minimum of 2 years’ experience in luxury retail Clienteling.
  Strong experience in Luxury Retail particularly understanding of CRM.
• Good understanding of Luxury Client Experience
• Touch of Luxury Finesse.
• Experience in working within a Multicultural Environment
• Multi-tasking & Excellent organizational skills
• Strong Attention to Details
• Good Project/Event Coordination Management
• In Tune with Current Luxury Experiences
• Resourcefulness
• High Emotional Intelligence
• Good Communications & Analytical Skills
• Amicable & empathic personality
• Positive attitude
• High Driven & Result Oriented
• Creative Thinker & Highly adaptable
• Both an Effective Team Leader & A Player
• Strong sense of Integrity
• PowerPoint & Excel skills
• Good Communications & Navigation Skills