Job Description

Customer Engagement Lead

Company: BOEING SINGAPORE PTE LTD

Job ID: 00000365466

Date Posted: 2023-03-09-08:00

Location: IDN - Jakarta, Indonesia, IND - Bangalore, India, IND - Chennai, India, IND - Mumbai, India, IND - New Delhi, India, JPN - Tokyo, Japan, KOR - Seoul, South Korea, MYS - Kuala Lumpur, Malaysia, SGP - Singapore, Singapore, THA - Bangkok, Thailand, TWN - Taipei, Taiwan, VNM - Hanoi, Viet Nam, VNM - Ho Chi Minh City, Vietnam

Qualifications:

At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We\xe2\x80\x99re committed to fostering an environment for every teammate that\xe2\x80\x99s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

Boeing Commercial Airplanes is seeking a Customer Engagement Lead based in Singapore. This is an exciting opportunity to part of a dynamic and fast paced environment. In this role, you will be the first point of contact for customers to provide guidance and support as they work through their initial service readiness activities. You will work with multiple business units to develop the right support for the airlines, and manage those services through the airlines service ready phases. Successful candidates will have demonstrated their program management skills, excellent customer service, communication and work with minimal direction in a highly complex environment. Some travel is expected to support business in customer meetings and industry events such as conferences and trade shows.

Proactively meet and greet customers based on information received from various internal and external sources.

Captures and documents general information related to customer business, culture, issues and concerns, requirements, and economic and environmental influences by using external resources.

Be the single point of contact for customers to guide them through the introductory processes; including getting the necessary contracts in place, completion of surveys/forms, accessing Boeing systems and learning how to navigate through Boeing support organizations.

Develop and maintain relationships and partnerships with airline customers, internal stakeholders (including sales teams, customer support, etc.), peers and partners.

Assist in the development of essential and customer specific support based on customer unique requirements and schedules.

Work across multiple business units, develop project plans, monitor status, communicate and track support services, and manage issues and risks.

Assist in the preparation of management review materials, internal presentations and supporting material.

Must have excellent communication skills, a customer service mindset, and collaborative/networking skill.

Basic Qualifications (Required Skills/Experience):

A Bachelor\xe2\x80\x99s degree or higher

At least 8 years\xe2\x80\x99 experience in commercial airline or aviation domain require

Deep knowledge of the eco system of the commercial airline / aviation industry

Preferred Qualifications (Desired Skills/Experience):

Experience interfacing with senior and executive leadership

Proven track record in program management

Strong analytical skills with data analysis capability

Good communications and interpersonal skills

Service and customer oriented

Ability to travel up to 25% of the time

Relocation

Relocation assistance is not a negotiable benefit for this position. Candidates must live in the immediate area or relocate at their own expense.

Employer is not willing to sponsor applicants for employment visa status.

Other job-related information

Candidates must have authorization to work in Singapore and the Company will not be sponsoring Employment Visas.

Benefits and pay are determined in line with Singapore labor market practices. This is not an expat assignment.

Boeing is the world\'s largest aerospace company and leading manufacturer of commercial airplanes and defense, space and security systems. We are engineers and technicians. Skilled scientists and thinkers. Bold innovators and dreamers. Join us, and you can build something better for yourself, for our customers and for the world.

Relocation: No relocation available

Export Control Requirement:

Safety Sensitive: This is not a safety sensitive position

Contingent Upon Award Program This position is not contingent upon program award

Experience Level: Individual Contributor - 5

Job Type: Regular

Job Code: KADTI5 (K11)

Boeing