Job Description

Customer Engagement Support Representative - McKinley To provide a great customer aftersales experience for our roster of clients. We need a team player who will accept ownership for effectively solving customer issues, trouble-shooting entry-level technical issues, and keeping customer satisfaction at the core of every decision and behavior.Qualification:

• Previous experience in a customer support role
• Strong phone and verbal communication skills along with active listening
• Great English speaking and writing skills
• Fresh college graduates are welcome to apply
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively
• Willing to work on a Graveyard shift
• Can start ASAP

Responsibilities:

• Take customer calls, reply in live chats, respond to emails and provide accurate, satisfactory answers to their queries and concerns in a timely manner
• De-escalate situations involving dissatisfied customers, offering patient assistance and support
• Assist with entry-level technical support issues
• Follow call flow "scripts" when handling different topics
• Duties may include calling clients and customers to inform them about the company's new products, services, and policies
• Guide callers through troubleshooting, navigating the company site, or using the products or services
• Review customer or client accounts, providing updates and information about billing, shipping, warranties, and other account items
• Build sustainable relationships and engage customers by going the extra mile
• Help to train new employees and inform them about the company's customer management policies

Job Types: Full-time, PermanentSalary: From Php25,000.00 per monthBenefits:

• Company events
• Health insurance
• Life insurance
• Opportunities for promotion
• Paid training
• Promotion to permanent employee

Schedule:

• 8 hour shift
• Fixed shift
• Monday to Friday
• Night shift
• Overtime

Supplemental Pay:

• 13th month salary
• Bonus pay
• Performance bonus

Ability to commute/relocate:

• Pateros: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Preferred)

Experience:

• Customer Support Representative: 1 year (Required)

Language:

• English (Required)