About us:
One team. Global challenges. Infinite opportunities. At Viasat, we\xe2\x80\x99re on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We\xe2\x80\x99re looking for people who think big, act fearlessly, and create an inclusive environment that drives positive impact to join our team. What you\'ll do: The Customer Engineer helps automate the administration and monitoring of a network system; conducts tests for redundancy, resilience, and failover to ensure up-time standards are met. Operates company\'s complex high traffic, business critical site communications and/or network-based (cloud) product systems.
The day-to-day:
The Customer Engineers responsible for system performance and is able to; supports/troubleshoots network and VSAT issues and coordinates installation of such items as routers and switches with field personnel. Conducts tests of network redundancy, resilience, and failover of network elements to ensure up-time standards are fully achieved. What you\'ll need: Ability to support and provide on-call service coverage with other department employees as needed. Manage and maintain optimum platform infrastructure performance, reliability, and security using continuous integration, continuous delivery (CI/CD) tools, processes, and designs. Implements services to automate monitoring activities and provide critical information to facilitate response and resolution of performance issues and incidents. Deploys standardized and scalable software tools to ensure that systems operate without interruption at optimum performance. Troubleshoots and analyzes service disruptions to determine the root cause of issues and develop solutions for improved reliability.
Technology experience required:

• Cisco Routing and switching

• IPSec/VPN/DMVPN/GRE

* Cisco Voip/CUCM/CME * Cisco Wireless and Wireless Lan Controller (WLC) * Routing protocols including RIP, IGRP, EIGRP, BGP, OSPF * SD-WAN/Riverbed * MPLS/VRF

• Wireshark/PCAP troubleshooting tools

• Additional preferred experience

• SAT and RF technology, Idirect/SCPC/Newtec

* Cisco ASA Firewall * CCNA/CCNP Enterpr
Requirements:

• Ability to reproduce and test issues in a lab environment when possible

• History of working directly with customers to resolve issues

• Ability to recognize and prioritize urgent issues

• Support and contribute within a 24/7 on call rotation

• Experience in working within global environment supporting and collaborating with team members

• Working proficiency of English

• Must have a valid work permit/ local resident

• Some travel may be required at times

What will help you on the job: Experience in system performance and is able to; supports/troubleshoots network and VSAT issues and coordinates installation of such items as routers and switches with field personnel. Conducts tests of network redundancy, resilience, and failover of network elements to ensure up-time standards are fully achieved.
To learn more about this site and other office locations, please click [1] here! References Visible links 1. http://careers.viasat.com/careers/locations EEO statement:
Viasat is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, or veteran status or any other applicable legally protected status or characteristic. If you would like to request an accommodation on the basis of disability for completing this on-line application, please click here.