Job Description

About the job Customer Excellence Associate

About Zenith
\xef\xbb\xbfZenith\'s mission is to deliver a holistic, world-class education to all learners in South East Asia through technology. Today, Zenith is one of the leading education companies in Singapore and we provide the best-in-class educational experience in the pre-university segment. Our dedicated team strives to empower learners to reach their peak potential by cultivating integral values and skills that will set them up for success in life.
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\xef\xbb\xbfMost importantly, we believe in equal access to opportunity regardless of background, and that the future of education is a tech-driven experience that places the learner at its core. To deliver on both, we aim to combine our pedagogical expertise with cutting-edge technology and an unrelenting sense of customer centricity.
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\xef\xbb\xbfIf you share our mission of making a positive change in the future of education in South East Asia, we want to speak to you!

\xef\xbb\xbfResponsibilities

• Actively reach out to students and parents to provide updates on student progress
• Handle walk-in enquiries, customer queries over the phone and other possible communication channels
• Management of centre administration and internal CRM
• Provide administrative onboarding support by assisting with data entry of student registration details
• Facilitate timely payments of students
• Provide inputs on the development and implementation of customer success strategies (customer retention, growth, satisfaction)
• Manage daily administrative tasks and other duties as assigned to ensure smooth operations of the operations department
• Support student participation and attendance in centres events/courses

• Diploma in Hospitality, Mass Communications or related field
• 1 to 2 years of customer-facing experience
• Experience with customer-facing role
• Ability to manage multiple stakeholders effectively
• Possess excellent verbal and written communication skills
• Possess strong coordination and organisation skills
• Good team player with excellent interpersonal and negotiation skills

Zenith Education