Job Description

As a Customer Experience Intern, you\'ll mentor the support team to improve KPIs and processes, set high customer satisfaction standards, and advocate for customers to enhance the brand experience.

Your Key Responsibilities

• Work with business tools to monitor support tickets and ensure a world-class customer experience delivery
• Interact with customers via email and live-chat
• Understand and support company procedures & SLAs; regular reviews, processed, and guidelines
• Regularly evaluate workflows to streamline them and make them more relevant both internally and externally
• Foster an environment of continuous improvement and engagement.
• Proactively implement process improvements to ensure high service quality
• Make educated and empathetic decisions to handle escalated support queries and drive customer satisfaction
• Develop RMA process

Requirements

• Hands-on attitude and to remain calm under pressure
• Fluent in English with excellent written communication skills
• Able to solve problems by thinking analytically and creatively
• Familiar with e-commerce trends and reliable engagement is an essential function of this position
• Highly flexible when necessary
• Able to be empathetic and patient with each agent and customer alike
• Able to determine the appropriate customer needs and initiate the right solutions
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organise, and set task priorities

Good to Have

• Experience in e-commerce or startup environment

Why Join us?
BOVEM\xe2\x84\xa2 is a growing startup that gives students the opportunity to apply acquired knowledge and skills to real work experience. We provide relevant work in your desired domain to gain necessary experience for your future career path with empowering projects that you will manage personally. Through an internship with BOVEM\xe2\x84\xa2, you will develop your strengths and weaknesses through direct feedback and guidance. You will have the chance to work with a dynamic and supportive team and be exposed to customer excellence in a startup environment. How to Apply?
Have a look around and get a feel for who we are. If you think you\'d be a good fit, please send us your resume and portfolio (if applicable) to careers@bovem.co.