Job Description

At Singtel, our mission is to Empower Every Generation. We are dedicated to fostering an equitable and forward-thinking work environment where our employees experience a strong sense of Belonging, to make meaningful Impact and Grow both personally and professionally. By joining Singtel, you will be part of a caring, inclusive and diverse workforce that creates positive impact and a sustainable future for all.Make an Impact by:

• Product owner of UX unification track leading the whole UI / UX revamp in MSTA
• End to end solutioning and delivery of all initiatives in MSTA
• Responsible for the documentation and interpretation of business processes, products and services.
• Liaison between business stakeholders and IT / vendor
• Build capabilities that deliver the most benefits to customers and operations within the committed budget. Ensure capabilities are reusable, expandable and sustainable
• Unblock challenges throughout the life cycle of implementing a capability such as solutioning, development, testing and implementation leveraging on the knowledge he/she has from business and IT
• Keep up to date of new technologies and capabilities in the industry to enable benchmarking against own solutions for continuous improvement
• Ready to assist and cover the Product Owners in their absence and drive the squad to deliver committed initiatives
• Set up framework and governance in running the squad
• Communicate to all affected stakeholders as and when there are new capabilities to be launched
• Responsible in working with Incident Management team to resolve systems issues / gaps impacting customers and operations
• Lead systems related process changes and/or gap implementations
• Develop strong project management skills, strong execution skills to ensure projects and deliverables are on track

Skills for Success:

• Degree / Diploma
• 3 years of experience in call centre related operations role
• At least 2 years of experience in systems operations and project management.
• Acquired experience as a business lead in systems related projects using different methodologies, agile, hybrid and waterfall approaches
• Proficient in agile methodologies
• Proven records of Project Management skills with strong execution experience
• Strong analytical/ negotiation and conflict resolution skill
• Strong stakeholder Management
• Proficient in planning
• Competency in MS office
• Strong influencing skills
• Strong in execution
• Good presentation skills

Rewards that Go Beyond

• Flexible work arrangements
• Full suite of health and wellness benefits
• Ongoing training and development programs
• Internal mobility opportunities

Your Career Growth Starts Here. Apply Now!We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.

Singtel