Job Description

The opportunity The Customer Experience Team are the first point of contact for Unity users who need help and guidance. As a Customer Experience Advisor, you will be key in supporting our global users by answering tickets, live chats, and creating self-service articles for our Knowledge Base. As well as supporting customers in an empathetic manner, we work closely with other Unity teams including Sales, our internal developers and the Asset Store, to resolve issues as they arise. Training in our service processes will be provided at the start of this permanent position. We will also invest in training to support your professional growth throughout your employment. Our Team places importance on kindness, inclusion, and harmony as our central values. What you'll be doing

• Answering user's non-technical questions with clarity and empathy, in a timely manner via Email and Live Chat
• Writing, maintaining and administering articles for our Knowledge Base to allow our users to self-help
• Maintaining a high standard of quality to ensure customer satisfaction

What we're looking for

• Experience in Customer Service within the tech industry, where understanding customers' needs was key
• Excellent written and spoken English, as well as, professional Chinese.
• A deep understanding of the China market and business manners in the region
• A love of learning, as we work in a fast-paced environment with lots of changes
• A familiarity with Unity and its product portfolio - such as the Unity Editor, PiXYZ, Plastic SCM, and Unity Industrial Collection

You might also have

• Experience using different channels of communication with customers eg. Email and Live Chat
• Experience using Zendesk
• Experience in the IT industry and working with APAC teams

Life at Unity Unity (NYSE: U) is the world's leading platform for creating and operating real-time 3D (RT3D) content. Creators, ranging from game developers to artists, architects, automotive designers, filmmakers, and others, use Unity to make their imaginations come to life. Unity is the foundation upon which the world's most powerful digital content is created. Specifically, Unity's platform provides a comprehensive set of software solutions to create, run and monetize interactive, real-time 2D and 3D content for mobile phones, tablets, PCs, consoles, and augmented and virtual reality devices. In the fourth quarter of 2021, Unity had, on average, 3.9 billion monthly active end users who consumed content created or operated with its solutions. The applications developed by these creators were downloaded, on average, five billion times per month in 2021. For more information, please visit www.unity.com. Unity is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. Therefore, we provide employment opportunities without regard to age, race, color, ancestry, national origin, disability, gender, or any other protected status in accordance with applicable law. If there are preparations or accommodations we can make to help ensure you have a comfortable and positive interview experience, please let us know. Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Unity does not accept unsolicited headhunter and agency resumes. Unity will not pay fees to any third-party agency or company that does not have a signed agreement with Unity. #LI-LC2