: Being part of Airbus Asia Training Centre (AATC) Customer Experience team, this customer-facing role encompasses a wide variety of day-to-day tasks with the objective to deliver an excellent customer experience to the pilots performing their flight crew training. Front Desk operations:

• Provide welcome and check out on the first and last day of training of the pilots
• First line assistance and support to any customers / visitors entering the premises
• Facilitate effectively pilots\xe2\x80\x99 requests by liaising promptly with other departments (Flight Training Operations, Sales, Training, Quality, Maintenance)
• Deliver day-to-day operations: basic procurement, first day preparation, administrative tasks, etc
• Contribute actively in continuous improvement of customer experience and launch of new initiative and projects
• Maintain high standards of Customer Experience at any point of time
• Organize in autonomy visits of the training centre for various audiences (customers, students, external guests)

Boutique operations:

• Perform opening and closing of the Airbus retail shop
• Provide assistance for products sales while delivering high range experience to customers
• Support regular stock inventory and orders management following processes in place.

Trainee care, training support for ATR full flight simulator:

• Contribute to the trainee care & training support operations for the pilots training at ATR Training Centre.
• Provide assistance and support for the visa application process

Requirements:

• Previous experience in a customer-facing role
• Excellent communication skills
• Adaptability to different customers, cultures and situations
• Pro-active and positive attitude
• Team player is a must

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company\xe2\x80\x99s success, reputation and sustainable growth. Company: Airbus Asia Training Centre Pte. Ltd. Contract Type: Permanent Contract / CDI / Unbefristet / Contrato indefinido Experience Level: Professional / Exp\xc3\xa9riment\xc3\xa9(e) / Professionell / Profesional Job Family: Customer Account and Service Management By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com . At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.