Job Description

Location: Central CBD Compensation: Base Pay + Performance Bonuses

About the Role

We're seeking an enthusiastic and service-driven

Customer Experience Associate

to join our team. You'll be the first point of contact for our customers, delivering personalised support and creating meaningful experiences. This role is perfect for fresh graduates who love connecting with people and want to develop strong communication and relationship-building skills for a long-term career.

What You'll Do

Serve as the main point of contact for customer inquiries via calls, emails and chat Support onboarding, scheduling and general service requests Maintain accurate customer records in internal systems Collaborate with the team to resolve issues efficiently and professionally Collect customer feedback to help enhance the overall experience

What We Offer

Competitive base pay plus attractive performance bonuses Comprehensive training and ongoing mentorship Opportunities for growth in customer relations and account servicing Supportive and collaborative team environment

Who We're Looking For

Local Polytechnic Diploma or Degree holder No prior experience required, full training provided Friendly, approachable and customer-focused personality Strong communication and problem-solving skills Detail-oriented, proactive and eager to learn

Why Join Us?

Gain hands-on experience managing real client interactions, develop

essential communication and service skills

and build a foundation for future roles in customer success, consulting or client engagement.

Job Types: Full-time, Permanent, Fresh graduate

Pay: $3,000.00 - $3,500.00 per month

Benefits:

Health insurance Professional development
Work Location: In person