Job Description

OpportunityMaersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve.With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.Deliver a Key Client and Runway Customer Experience that matches the portfolioDrives proactive customer support and issue resolution for a seamless customer experience in cross-functional teams and across products in scopeActively and consistently engage with the global account team on account plans and executionActively builds awareness and insights into customers\xe2\x80\x99 supply chain plans and prioritiesParticipate in team engagements with exposure to customer stakeholders and Maersk CXBe the primary point of contact for own customers and ensure smooth execution of end-end shipment lifecycle by working closely with customersAbility to align with customer expectations upfront and to be able to respond with suggested solutionsBe fully responsible for customer satisfaction across Maersk product offeringLead Digital adoption discussions with customersPerformance reviews with customersWillingness to go the extra mile towards the customers & with a focus on providing solutions.In general, actively seek out and act on continuous improvement opportunities both in relation to customers and internal/external stakeholdersDeliver on Key Client Growth and profitability plansUp and Cross-sell to all customersActively monitor and manage volumeWe are looking for:Fresh graduates are welcome to applyKnowledge of shipping, supply chain or logistics industryExcellent stakeholder management/ interpersonal and communication skillsEnergetic, well-organised and self initiatedAnalytical and problem solving skillsGood Process understanding & digital proficiencyAbility to work under pressure keeping quality in focusStrong Execution mindsetStrong cost conscious and optimization mindsetMaersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
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Maersk