Customer Service Officer (1 Year Contract/ubi)

Singapore, Singapore

Job Description


:Responsibilities

  • Greet and meet every customers in the most friendly manner
  • Handle calls at all times and charge (wrap up code) accordingly if any
  • Act as first point of telephone contact for customer support requests
  • Obtain precise customer personal particulars, vehicle registration, car ownership (raise change management form for amendment / update)
  • Check for support agreement / warranty validity per local guideline.
  • Ensure all inbound/ outbound calls, including customer compliments and complaints logged in CRM system are defined
  • Log complete and accurate data within the call logging tool (CRM) and booking appointment (date/time) for all 3 service centres & ensure mobility service are offered to customer at all time
  • Provide technical call screening and assign call to the appropriate delivery method (CSA) and payment type
  • Optimise available workshop capacities by effectively assigning work/ cars to each service centres
  • Provide customer with call number for follow-up and set customer expectations on the next steps in the service delivery process
  • Provide best effort general advice to customer in a timely and professional manner
  • Assist in special product campaign or promotions
  • Arrange for airport service, pickup and delivery for customers
  • Assist schedule customers for professional car care services
  • To ensure daily service level achievement, monitor customers waiting time, look out for body language etc.
  • Assist in generating daily, weekly and monthly reports as and when required
  • Hand over vehicle to customers with basic work explanation.
Requirements
  • Minimum O Levels
  • Able to work under pressure and fast-pace environment
  • Minimum 2 years in Customer Service industry / Call Centre support
  • Good Customer Service skill and Communication skill
  • Monday - Friday: 8:00am - 5:30pm (Arrive by 7:45am, with 15 mins OT claimable. Mandatory OT till 6:30pm); Alternate Saturdays: 8:00am - 12:00pm
  • 1 year contract with full benefits including completion bonus
  • Ubi
  • Job Reference: L859X46V
All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.Kindly email your resume in a detailed Word format toWe regret that only shortlisted candidates will be notifiedPeople Profilers Pte LtdTel: 6950 9754EA Registration Number: R22110899EA License number: 02C4944EA Personnel: Celeste Wong Xin Yann

People Profilers

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Job Detail

  • Job Id
    JD1437284
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Singapore, Singapore
  • Education
    Not mentioned