Customer Experience Coordinator [full Time]

SG, Singapore

Job Description

Company: Advo Education Centre



Location: Novena



For over 15 years, Advo Education Centre has been transforming the academic journeys of O and A level students. Our unique "Learn more with less time" methodology doesn't just boost grades; it builds confidence and unlocks potential. We're more than a tuition centre; we're a launchpad for success.


As we expand, we're looking for a passionate and organised individual to be the operational heart of our centre. This is not just a support role; you will be the crucial link that ensures our students, parents, and teachers have an exceptional experience every day.


If you are someone who thrives on making a real impact and loves building seamless operations, this is your opportunity to grow with a proven leader in education.



Your Role: Where You'll Make a Difference



Drive Student Success:

Be the first point of contact for hopeful parents and students. You'll understand their needs, articulate the transformative power of our programs, and schedule consultations with our academic coaches.

Master Centre Operations:

Take ownership of the centre's smooth running--from managing student records and processing payments with precision to ensuring our learning environment is always perfect.

Build Lasting Relationships:

Become a trusted advisor to parents (handling inquiries in both English and Mandarin) and a vital support pillar for our teachers, ensuring everyone feels valued and supported.

Champion Continuous Improvement:

We value your ideas! You'll have the opportunity to identify and implement improvements to our processes and customer experience.

What We're Looking For (Our Ideal Match):



A minimum of a Diploma and 2+ years of experience in a customer-facing, administrative, or operations role.

Essential:

Full professional proficiency in both English and Mandarin to communicate effectively with our diverse community. A natural problem-solver who is comfortable using technology to streamline tasks. A people-person with a warm, professional demeanour and superb communication skills. A proactive, organised mindset with a keen eye for detail. (Preferred) A knack for relationship-building with a slight sales affinity--you enjoy guiding people to a solution that helps them.

Please note:

Only Singaporeans and PRs may apply.

Why Join Advo? Grow With Us.



We invest in our team's success just as we invest in our students'. Here's what you can expect:


Clear Career Progression:

A defined path to grow into a Centre Manager role for high performers.

Performance Bonus:

Be directly rewarded for your excellent contributions to our centre's success.

Purposeful Work:

Learn our proven systems and see the direct results of your work in students' success stories. + ?

Real Work-Life Balance:

A structured schedule with fixed off-days you can plan your life around.

Mon, Tue, Wed, Fri:

1:30 PM - 9:30 PM (Dinner break provided)


Saturday:

8:45 AM - 6:45 PM (Lunch break provided)


Thu & Sun:

Fixed Off Days

Supportive Culture:

Join a nurturing team environment that values collaboration and new ideas.

Ready to Build a Career That Matters?



If you're excited to be the backbone of a team that changes lives, we want to hear from you.


Please submit your application to

career@advoedu.com

with the subject line: "Application for Student Success Executive - [Your Name]".


Include in your application:


Your updated CV Your current and expected salary Your contact details

Join our mission to help students achieve more in less time!

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Job Detail

  • Job Id
    JD1590120
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    SG, Singapore
  • Education
    Not mentioned