Customer Experience (cx) Desginer
SG, Singapore
Job Description
Customer Experience (CX) Designer
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We are looking for a
Customer Experience (CX) Designer
on a1-year renewable contract
to shape seamless, user-centred experiences across digital and physical touchpoints. You'll go beyond workflow design -- applying your UX skills in research, facilitation, and problem-solving to ensure every journey is intuitive, consistent, and meaningful.Key Responsibilities
Map and improve end-to-end customer and employee journeys using service blueprints and workflow design. Conduct
user research, interviews, and co-creation workshops
, translating insights into actionable design solutions. Prototype, test, and refine experiences across channels. Collaborate with cross-functional teams to deliver scalable, human-centred solutions. Support teammates by sharing strengths and contributing to an all-rounded, collaborative design practice.Qualifications
2+ years' experience in CX, UX, or service design. Proficiency with design and research tools (e.g., Figma, prototyping, workshop facilitation). Strong UX skillset -- able to
break down complex processes
into clear, simple journeys. A people-oriented designer, comfortable working with stakeholders and end-users. Team player with the adaptability to balance individual strengths with team support.Interview Process
Assignment submission is required to be considered for interview. Shortlisted candidates will attend a
60-minute interview
:30 mins
: General interview with the hiring team.30 mins
: Technical showcase of your assignment.
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Job Detail
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Job IdJD1616612
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IndustryNot mentioned
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Total Positions1
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Job Type:Contract
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationSG, Singapore
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EducationNot mentioned