Job Description

We are looking for an enthusiastic and dedicated customer experience executive to enhance our customer experiences. You will be tracking all points of customer engagement, addressing customer queries, and identifying ways to improve the customer services.

We are looking for an enthusiastic and dedicated customer experience executive to enhance our customer experiences. You will be tracking all points of customer engagement, addressing customer queries, and identifying ways to improve the customer services.

Adecco is partnering with a fitness, wellness and lifestyle hubs where they're providing convenient and cost effective centers to the tenants, are looking for Customer Experience Executive to join the Team! A great opportunity to work as an ambassador, in a fun, diverse and renown team!

• Ensure that customer experience excellence is delivered within company business, culture and values.
• Greet and welcome guests as soon as they arrive in the centres
• Answering phone calls and perform service calls.
• Respond to all requests in a timely manner, including knowing products, knowing services and being ambassadors for the space
• Resolve disputes and issues with residents and clients and take ownership of feedback
• Ensure customers are retained in the company.
• To perform shift duties - Ensure that the reception desk is professionally manned at all times and keep the desk neat and tidy.
• To ensure that the whole space is well maintained, and that appropriate SOPs and internal processes are being followed.

Job Requirements:

• At least 1-2 years of relevant Customer Service experience (Hospitality background would be an

added advanatge) * Passionate about providing excellent service to our internal and external clients

• Driven to suceed and enjoy problem solving
• Ability to build and maintain positive relationships with various stakeholders
• Ability to determine customer needs and provide appropriate solutions, setting expectations with customers

Next Step :

• Prepare your updated resume (please include detailed past working experiences and your current salary package with full breakdown) and expected package.
• Apply through this application or send your resume to lorwene.guzman

and in MS Word Copy * All shortlisted candidates will be contacted

Lorwene Guzman
Direct Line: 9232 2793
EA License No: 91C2918
Personnel Registration Number: R1104194