Job Description

Looking to advance your career with a fast-growing global tech company? Let's talk!Bolton International is looking for Customer Service Representatives/Advisor Support with strong experience in e-commerce, retail, or the hospitality industry for a client offering wedding coordination services.Job Highlights
Temporary Work From Home/Hybrid Setup
HMO on Day 1 plus 2 Free Dependents
Company provided equipment
Available to start ASAPWhat you will do

• Manage a high volume of customer inquiries coursed through email, chat and call with accuracy and efficiency

• De-escalate situations involving dissatisfied customers, offering patient assistance.

• Empathize with customers and prioritize their needs in this very important event. Collaborate with other team members to overcome challenges and deliver a memorable Customer Experience.

• Consistently follow recommended steps for resolution of customer concerns; have a keen eye for detail.

• Use Zendesk to manage tickets at the end of every month, export the tickets attached to each concern and then roll up what the themes are in terms of who's contacting them.

Who you are:

• Excellent written and oral communication skills in English. Able to be the voice of the company while handling customers in a professional manner.

• 1 year of experience in a call center, eCommerce, customer service, retail, hospitality, or frontline roles interacting directly with customers ( Retail, Bars, Hotels, Restaurants, Front of House roles)

• Ability to empathize is a must — wedding planning can be a stressful time, and your role is to be a problem-solver, advocate, and concierge for the newly engaged couple and their wedding guests.

• The individual who has an innate curiosity and shows initiative to continuously learn

• Has a team player mindset with innovative ideas and strong attention to detail.

• For L2: Similar to L1 but can handle more complex issues, advanced communication skills (written and spoken)

• For L2: 1-2 years of SME, Trainer or Team Lead experience

• Experience in using Zendesk as a ticket/task management system.

• Knowledge in wedding planning and organization is a plus.

• Direct experience or knowledge of the wedding industry. Familiar with what couples' want and need

APPLY NOW!Job Type: Full-timeSalary: Php25,000.00 - Php28,000.00 per monthBenefits:

• Health insurance
• Life insurance

Schedule:

• 8 hour shift

Supplemental Pay:

• 13th month salary

Application Question(s):

• How much is your expected salary for this role?

Experience:

• customer service: 1 year (Preferred)
• retail: 1 year (Preferred)
• e-commerce: 1 year (Preferred)
• hospitality: 1 year (Preferred)
• Zendesk: 1 year (Preferred)