Job Description

Job Title : Customer Experience Manager
Location : Remote, but East Coast / Midwest preferred
Duration : Fulltime
140-220 plus 10-20% bonus

: Responsibilities:
" Diagnose and tackle complex business situations in Digital Marketing, Sales, CRM, eCommerce or Service, designing and implementing solutions that can demonstrate benefits and value delivered
" Responsible for end-to-end success of a full project team
" Sell Client Engagements including proposal creation and client relationship management
" Advise clients on CX Transformations
" Lead client workshops including using Design Thinking methods
" Plan and deliver consulting engagements
" Manage and collaborate with offshore teams
" Create and present deliverables and recommendations
" Work with a diverse set of client and internal stakeholders
" Work both on-site and off-site
" Understand market trends, risks and opportunities, to help TCS provide insights to clients
" Ensure the client is obtaining the business benefits from the engagement
" Directly supervise and mange people on project teams
" Plan and estimate project staffing and costs and meet project profitability goals
" Develop thought leadership and internal offerings

Qualifications:
" A passion for creating great customer experiences for both our clients and their customers
" Track record of selling and managing engagements
" Expertise in at least one area of CX including Sales, Marketing, Service and Commerce and an understanding of the underlying business processes and technologies (such as Adobe, Salesforce, SAP Hybris, Veeva, etc)
" 5-10+ years in CX consulting, or relevant agency and business software consulting
" Ability to provide strategic insights and analysis tied to client business results
" Ability to manage mid-size projects and programs
" Familiar with Design Thinking and Agile
" Excellent communication and presentation skills: written, visual (PPT) and spoken
" Fluency in written and spoken English is a requirement, additional languages are desirable
" Great interpersonal, communication, facilitation and presentation skills
" MBA with Sales/Marketing concentration is preferred, BS/MS in related field accepted, with an excellent academic record
" Self-direction with ability to excel in a fast-paced work environment, working independently and remotely with people at all levels in an organization.
" Willingness to travel up to 65%