Job Description

About Security Bank We are the Philippines' largest independent bank, having won countless awards over the years, including one of Euromoney's most prestigious industry awards in 2021—Best Bank in the Philippines. We're changing how people bank. From the moment customers enter our branches to their experience online, we make them feel valued and empowered. Now, with more than 316 branches spanning the country, BetterBanking has become the gold standard in improving the banking lives of millions of Filipinos. But we're far from done. In our constant pursuit of excellence and improvement, we create teams that support our business and each other. The Role Handles the development and delivery of an adapted and achievable transaction migration projects anchored on gathering relevant branch Teller/Customer Advisor data and tracking all related metrics. Develops and implements branch optimization strategy and instills a strong customer-centric service in branch's related processes. Supports the Division Head and collaborates with BBG CPI (CSAT and Process Improvement) Senior Leaders to manage the development and enhancement of customer centric solutions in the Bank and provides leadership to the Transaction Migration Department to deliver, measure, track and execute agreed service goals. How you'll contribute

• Proactively evaluates and reviews CA/Teller related guidelines and policies and recommends streamlining activities to Business Units or Alternative Channels, whenever applicable and required
• Initiate leadership on Transaction Migration initiatives and align projects with CCFW, Deposit Casa Team, Customer Experience, Process Excellence and Alternative Channel Units
• Initiates in-depth study of CA/Teller transactions and formalizes migration goals through agreed metrics and drive positive and consistent customer experience across all Branches in alignment with Customer Experience goals.
• Develops detailed plans implemented through projects or kaizens to build and deliver optimal experiences in all SBC branches.
• Conducts process reviews and developmental studies using process improvement tools like Six Sigma, BPM, Design Thinking in collaboration with appropriate units.

• With 10 years relevant experience on
• People manager with experience in Business Process Management, Six Sigma and Design Thinking
• Nice to have: Lean Six Sigma Certification