Job Description

At Delta Air Lines, we are focused on building an organization operated by people with an unwavering commitment to superior customer experience to further position Delta as the world\'s most trusted airline in the eyes of our employees and customers.

As a Customer Experience Specialist, you will join a service and sales focused team in high energy call center environment, focused on listening to, caring for and connecting with customers. In this position, you will answer calls in an efficient, courteous and accurate manner, while assessing customer needs and offering solutions and additional products. Ideal candidates should demonstrate the desire to make our customer\'s travel not only superior but memorable.

This position is full-time with comprehensive health and wellness benefits, performance incentive programs, and Delta\'s industry-leading travel privileges.

Life at our Singapore Customer Engagement Center:

Centrally located at the Singapore Post Center 2 minutes away from Paya Lebar MRT station, surrounded by 3 shopping malls, entertainment, and 24-hour food center 5-7 minutes away

Modern break room offering snacks and beverage options and free Wi-Fi

Local community engagement activities within Singapore as well as participation with Relay for Life and Day of Hope, Breast Cancer Research Foundation (BCRF), and Family Fun Day

Delta employees, spouse/children can take advantage of interline agreements that provide space available travel at a reduced rate on many other airlines from around the world.

Discounts available to global attractions, hotels and cruises through Delta Perks!

Job Summary:

Customer Experience Specialists connect with customers via phone and create an experience where customers know they have been heard and understood and feel valued and important, which is accomplished by:

Effective listening

Quickly identifying and owning customer issues

Actively search for solutions to problems

Making quality decisions

Interacting with a globally diverse group of customers and colleagues

Specialists sell travel related services, including car rental and credit card vendor partner products. Customer Experience Specialists demonstrate strong verbal and written communication skills, a professional attitude, excellent dependability, the ability to handle stressful situations, possess strong computer skills, flexibility in a fast-paced environment, and the ability to learn and react quickly.

Employees will have future opportunities to progress to specialty teams that respond to customer escalations or resolve complex international ticketing issues. As Delta continues to offer new ways for our customers to connect with us, Specialists may also have opportunities to assist customers via Twitter, Facebook or other emerging social media platforms.

Compensation and Training:

The starting pay for this position is SGD $2,225.00 per month, with an additional increase after confirmation of employment. In addition, the salary will increase to SGD $2,399.00 per month after one year of service. The position is also eligible for performance-based incentives after six months probation, shift premium for PM shifts, monthly shared rewards if company meets KPIs, and annual pay increases.

Successful candidates will participate in a comprehensive classroom and on-the-job training. Classroom training includes instruction, observation, exams and performance measures.

After training, we will assign new employees to a shift that may be significantly different than your training shift and will include two consecutive days off likely midweek. New employees will remain on that shift until the employee is eligible to bid on a shift they select. New hires are eligible to bid on a new shift during the first shift bid following completion of new hire training. Employees bid on preferred shifts every 3-4 months. New hires are often awarded PM shifts with midweek days off until they are able to hold different shifts based on seniority. Delta is a 24/7 operation, and we will always have customers that need us.

Your health and safety

Our values-based culture puts people at the heart of every decision. Since the beginning of the pandemic, protecting Delta people, their families, our customers, candidates and making your health and safety our first priority has been the driving force behind every decision we have made.

We adhere to the latest Local Ministry of Health (MOH) Guidelines. Temperature checks/screenings are performed at every Delta facility before entry. In addition, Delta requires wearing a mask while in the office, staying 1 meter apart and practicing good hygiene.

What you need to succeed (minimum qualifications)

• Embraces diverse people, thinking and styles
• Consistently makes safety and security, of self and others, the priority
• Possess correct legal documentation to live and work in Singapore
• Be fluent written and verbally in English
• This role requires computer skills and comfort with navigating software applications, email, instant messaging, and internet searches.
• Must be able to demonstrate clear, pleasant, and courteous verbal and written communication using appropriate grammar, tone, and pronunciation
• Must have a flexible schedule as this position will require you to work weekends, holidays and including night shift
• Where permitted by applicable law, must have received or be willing to receive the COVID-19 vaccine by date of hire to be considered for U.S.-based job, if not currently employed by Delta Air Lines, Inc.
• Preferred education requirement for this position is an A-Level, O-Level, or HS Diploma (equivalent accepted). Consideration will be given to candidates with an N-Level if they also have a Polytechnic Diploma (equivalent accepted), WSQ Level 7, or 6 years of work experience.

What will give you a competitive edge (preferred qualifications)

• One year of experience working in sales, and at least one year of experience providing customer service.

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\xc2\xa92022 Delta Air Lines, Inc.

Delta Air Lines is an equal opportunity employer including disability/veteran.

Delta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application and selection process for qualified individuals, including accommodations related to compliance with conditional job offer requirements. Supporting medical or religious documentation will be required where applicable. To request a reasonable accommodation, please

Delta is proud to offer comprehensive benefits packages to meet the needs and wellbeing of our employees and their families. To learn more about our benefits, pay philosophy and pay rates, please

Delta Air Lines